Support Administrator, Healthcare

Overview

The Cuyahoga County Board of Developmental Disabilities (Cuyahoga DD) is seeking several full‑time Support Administrators to facilitate the development of person‑centered plans for individuals that promote self‑determination. Develop, authorize and revise a personal budget based upon needs and outcomes identified in the plan. Assist individuals and their families to explore and obtain services and supports. Implement an ongoing system of review.

The nature of work will include, but is not limited to, the following:

• Act as the primary point of coordination for the person‑centered planning team. Utilize an assess/plan/review/revise process to help teams plan for each individual assigned.
• Assist individuals and teams to identify issues, areas of potential risk, and outcomes that are important to and for the individual. Complete and/or coordinate thorough assessments to determine the need for services and supports. Revise assessments as needs change and annually.
• Facilitate the development of a person‑centered plan, including the determination and direction of needed supports. Revise plan as needed based on individual or team concerns, progress toward meeting outcomes, plan review, MUI prevention plans, or other issues that impact the need for services as described in the plan.
• Identify funding sources for supports identified in the Individualized Service Plan (ISP) by utilizing a hierarchy of funding options applicable to each person. Plan with teams to access services that are cost efficient and effective to meet the needs described in the ISP.
• Establish and approve budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs. Manage the fiscal processes related to service authorizations, including use of local and statewide projection tools. Manage processes related to prior authorization as necessary and respond to requests for revisions of authorizations as needed.
• Establish and maintain contact with service providers and natural supports as necessary to ensure that services are effectively coordinated by appropriate providers.
• Promote community presence and participation. Provide referral and linkage to community resources to help individuals meet their needs and to engage with their communities.
• Implement an ongoing system of monitoring continuous plan review to ensure that supports are delivered according to each individual plan, that progress is being made toward desired outcomes and that individuals are satisfied with services. Take action to remedy any immediate concerns regarding health and welfare.
• Assist individuals in choosing providers as needed.
• Assist with enrollment onto Medicaid waivers as appropriate. Complete all related paperwork accurately and in a timely manner to ensure maintenance of funding for supports, including development and recommendation of plans for approval to DODD when services included in plans are funded through the DODD Medicaid Waivers.
• Establish an individual’s eligibility for services of County Board of DD.

In addition to having Support Administrators working with ongoing cases, we may also have openings in one or more of our specialty assignment areas such as Bilingual, Eligibility, Housing & Assessment, Floater, Information & Referral, Employment & Planning, and Youth & Transition. You may be considered for any open assignment. Should you be selected for an interview, you will receive more information about open assignments.

Employee will be required to drive extensively both within and beyond Cuyahoga County in order to perform the duties of a Support Administrator. Therefore, access to reliable transportation (personal vehicle) is a necessity and essential function of this position. Planning meetings will be held in individual/family homes, throughout the community and during the evenings and weekends.

The Cuyahoga DD hires Support Administrators in groups, or what we refer to as “waves.” The next date for onboarding for this position is Monday, January 26, 2026. Anyone hired as a result of this job posting will be expected to start working for…