Patient Services Coordinator

Join to apply for the Patient Services Coordinator role at FIRST CHOICE COMMUNITY HEALTH CENTERS INC.

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Join to apply for the Patient Services Coordinator role at FIRST CHOICE COMMUNITY HEALTH CENTERS INC.

Patient Service Coordinator (PSC) serves as the primary and initial point of contact for patients and healthcare providers within the clinic. PSC is responsible for assisting in closing clinical gaps in care and ensuring smooth transitions in care.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Greet patients in a timely, cheerful, and respectful manner and provide full attention to ensure quality customer service.
• Provide outreach by giving general services information to new patients. Assist new patients with completing the New Patients packet and Sliding Fee Discount program forms. Follow up with the Billing department regarding Sliding Fee Discount packets and notify patients of final eligibility determinations.
• Reschedule patients as needed and assist with referrals and communication with external resources to address patients' needs promptly.
• Coordinate/Assist with patients' transportation in a timely manner.
• Support the clinical team to assist patients more efficiently with medical questions, using designated templates and protocols, and send to the clinical team for response.
• Serve as a liaison between patients and medical staff by communicating as needed with physicians and other healthcare professionals to clarify diagnoses or obtain additional information.
• Ensure related reports, labs, and demographics are sent to outside facilities before their appointments.
• Take phone messages as needed and distribute them to appropriate personnel.
• Assist patients in completing necessary forms.
• Work at different FCCHC locations as needed.
• Ensure timely delivery of outside mail and communication.
• Cover front desk/call center vacancies as needed.
• Other duties as assigned.

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• Mid-Senior level

• Full-time

• Health Care Provider

• Internet Publishing

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