Patient Accounts Specialist - Stovall

Rural Health Group, a multi-location Community Health Center in northeastern North Carolina, is seeking a Full Time Patient Account Specialist at our outpatient primary care clinic located at RHG @ Stovall.

Rural Health Group provides quality primary care services without regard for a patient’s ability to pay and serves as a community resource for eliminating health disparities. We are a non-profit, federally qualified health center dedicated to serving everyone in our community with exceptional medical, dental, behavioral health, pharmacy, health education, nutrition, women's health and case management services.

In order to qualify for this position, you must genuinely like and care about people, be kind and compassionate as well as supremely professional, organized and courteous to both patients and staff. You must have excellent skills as a communicator and as a collaborator, and be willing to adapt to circumstances as they change.

• Greets patients, visitors, etc. in a friendly, professional manner.
• Promptly answers, screens, and processes telephone inquiries in a friendly, professional manner.
• Provides information on Rural Health Group’s programs, policies, and procedures.
• Collects, enters and updates patient demographic information into the EMR system. Documentation is to be concise, thorough, and accurate.
• Completes the registration process of all incoming patients.
• Refers patients to the nursing staff for triage and medical advice.
• Responds to urgent/emergent calls and refer to nursing staff until resolution.
• Schedules appointments per provider guidelines and handles cancellations.
• Make reminder calls for next-day appointments informing patients to bring any necessary items, including co-payments and medications.
• Communicates with patients about requirements for next visit such as paying outstanding balances.
• Explains clinic regulations such as hours, payment of accounts and schedule of charges.
• Reduces barriers by improving linkages to services.
• Participates in internal and external educational opportunities relevant to the front desk or customer service environment. Attends or reviews 100% of team meetings annually.
• Responds to irate callers and individuals in person in a professional manner.
• Supports organizational changes. Demonstrates flexibility in providing coverage and/or availability for other offices for unexpected absences, events, etc.
• Maintains confidentiality and complies with Health Insurance Portability and Accountability Act (HIPAA).
• Other duties and special projects that are assigned.

• Customer service oriented.
• Team player.
• Meets the expectations of our internal and external customers in providing excellent service.
• Demonstrates positive customer relationship skills with all in-person and telephone encounters.
• Seeks and supports changes in work flow processes and communication services. Suggests improvements and participates in organized efforts to improve service levels.
• Willingly performs other duties or tasks as assigned and handles multiple tasks effectively and efficiently.
• Promotes sense of pride in your work and positive interpersonal relations among all team members.
• Exhibits commitment to effective problem solving techniques when issues arise.
• Continuously acts to maintain a safe, clean, healthy, and professional work environment consistent with Rural Health Group’s professional patient service, vision, values, and endeavors.
• Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism.

• Experience/training in outpatient medical office setting is required.
• Associate/Bachelor's Degree in related field is strongly preferred.
• Must have basic understanding of medical terms and abbreviations.
• Experience with electronic health record a plus.
• High school diploma or GED required.
• Ability to multi-task and work efficiently in a potentially stressful environment.
• Ability to apply common sense understanding when carrying out detailed written or oral instructions.
• Ability to establish and maintain positive,…