Triage Clinical

The Triage Clinical is the main link between the patients and the Provider. The Triage Clinical provides care and related services to patients in the medical centers.

• Excellent communication skills to coordinate patient care quickly and efficiently with clinic team members.
• Talks directly to patients on the phone and in person and directs them to the appropriate place based on their current situation.
• Performs short evaluations of the patient’s situation via phone or in person, to estimate the severity of illness and/or injury, including learning about chief complaints to determine patient needs.
• Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient’s condition and history, conferring with Provider.
• Sends those with high-risk chief complaints, such as chest pain and abdominal pain, to the ER immediately or arranges for an ambulance after conferring with the Provider.
• Set up appointments for patients who do not need to go to the ER but need to see a Provider, or arrange for a Front Desk Receptionist to make the appointment.
• Follow all OSHA, HIPAA, radiation, and safety procedures. Ensure HIPAA compliance during conversations.
• Display a courteous, empathetic, and respectful attitude.
• Demonstrate proficiency in all clinical skills.
• Provide patient education if appropriate and as directed by Provider.
• Provide timely and accurate documentation of all conversations/encounters with patients.
• Other duties as assigned.

• Assist with the completion of patient-related forms/paperwork.
• Assist with clinic coverage as/or needed for appropriate patient care.
• Attend all required staff training courses and meetings.

• Flexibility and proficiency with multitasking.
• Maturity and ability to deal effectively with job demands.
• Respect for the confidentiality of all aspects of patient care and business matters of the Hot Springs Health Program.
• Professional attitude and appearance.
• Abide by the policies and procedures of the Hot Springs Health Program, located in the employee handbook. Abide by all federal, state, and local regulations.

• Education:
  
  High School graduate or GED
• Experience:
  
  Graduate of Medical Assisting Program preferred. Minimum of one (1) year triage experience preferred.
• Other: BLS/CPR Certified. Valid N.C. Driver’s License, proof of auto liability insurance, and dependable transportation.