Qualified Professional - Community Support Team Job Elizabethtown North Carolina USA,Healthcare

Location: Elizabethtown

Qualified Professional (QP) – Community Support Team (CST)

Office Base:
Elizabethtown, NC (28337)

Service Area:
Cumberland, Robeson, Bladen, Columbus, Brunswick Counties

We are building a high-standard CST program in rural North Carolina. Our clients often face serious barriers: mental health symptoms, substance use, housing instability, justice involvement, limited transportation, and inconsistent phone access.

We’ve learned the hard way that CST fails when staff:

Don’t want to drive and see clients in person,
Don’t follow up consistently,
Avoid documentation (especially NC TOPPS),
And don’t help grow the program.

So we’re being clear up front: this role is for a builder
—a QP who wants to help strengthen the program, support leadership, and actively grow the client base through outreach and partnerships.

If you want a desk‑only role, minimal accountability, or a job where the program and caseload “just happens,” this is not a fit.

If you want meaningful work, leadership support, and a team that holds a higher standard than most local agencies, keep reading.

What you will be responsible for:

1) Field‑Based Client Support (Weekly Contact Required):

You will meet with clients in person at least weekly (more when risk is elevated). Visits may occur in homes, community settings, shelters, DSS/hospital settings, probation/parole‑approved locations, or other safe meeting points.

2) Crisis Support (Rotating On‑Call):

You will participate in rotating on‑call crisis phone support with clear escalation protocols and supervisor backup.

3) Person‑Centered Plans (PCPs) + Clinical Oversight:

You will develop, update, and drive Person‑Centered Plans (PCPs) that are specific, measurable, and tied to real outcomes—not generic templates.

4) Care Coordination (Closed‑Loop Follow‑Through):

You will coordinate psychiatric evaluations, medication supports, therapy, housing resources, and community services—and follow through until outcomes are confirmed. We don’t do “resource lists.” We do results.

5) Documentation & Compliance (Non‑Negotiable):

Documentation is not optional here. You will complete timely, accurate documentation aligned with CST standards, including:

NC TOPPS documentation (completed correctly and on time)
service notes, PCP updates, care coordination logs
documented outreach attempts and engagement efforts

We provide templates and training, but we hold a high standard for quality and timeliness.

Program growth is part of the job (this is what separates us)

This role is not only about serving the current caseload. You will also help build the pipeline
.

Outreach & Client Engagement:

You will support outreach efforts to increase client enrollment and reduce fall‑off by:

Following up quickly on referrals and inquiries
Re‑engaging clients who miss appointments or go “quiet.”
Helping clients overcome barriers (transportation, phone access, motivation, instability)

Partnership Support (Referral Relationships):

You will support partnership‑building and referral relationships by:

Helping maintain contact with key referral sources (MCOs, DSS, probation/parole, hospitals, shelters, community agencies)
Participating in community outreach events when needed
Sharing feedback with leadership on what partners need to refer clients successfully
Helping the team become known and trusted across rural counties

We are not looking for someone who says “that’s not my job.” We are looking for someone who wants to help grow something meaningful.

Team expectations (high standard) Weekly Team Meetings Are

Required:

You will attend weekly CST/team meetings prepared with updates, barriers, and next steps. These meetings are how we keep clients safe, prevent missed follow‑ups, and keep the program strong.

Support Team Leads + Step Up When Needed:

You will support team leads and step up when:

a lead is out
Coverage is needed for follow‑up
The program needs stability and leadership support

“Hard‑to‑locate” clients: what we expect

In rural CST, some clients will be difficult to reach. We need a QP who is persistent and thorough, using ethical outreach practices consistent with policy, such as:

Multiple contact attempts at different times/days
Coordination with referral…


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