Patient Services Coordinator III

About the Role

Novant Health Southwestern Spine Institute is searching for a Patient Services Coordinator to join our world‑class specialty center. The role ensures a smooth, compassionate patient experience in a fast‑paced clinical setting.

Location: 1625 Hospital Drive, Mount Pleasant, SC 29464

Status: Full Time

Schedule: Monday‑Friday, 8am‑4:30pm

• Accurately record and update patient demographics, insurance details, and medical histories.
• Schedule and confirm patient appointments, ensuring timely and efficient service.
• Post charges, process co‑pays, and manage patient collections with attention to detail.
• Cross‑train in various administrative support roles to enhance team efficiency.
• Provide compassionate and professional assistance to patients, families, and team members.

• Education: High School Diploma or GED, required.
• Experience: One year of clerical experience in a medical office setting, required.
  • Other related experience may be considered in lieu of medical office experience.
• Required Skills:
  • Knowledge of medical office software: updating patient demographics, posting charges, processing co‑pays, and scheduling appointments.
  • Excellent verbal communication skills.
  • Ability to work with changing priorities.
  • Strong organizational, problem‑solving, and critical‑thinking skills.
  • Effective interaction with individuals of all cultures and authority levels.
  • Confidentiality and team functioning skills.
  • Initiative and basic medical terminology proficiency.
  • High level of working knowledge of EPIC systems.
  • Detailed knowledge of multiple payors billing requirements and coding requirements for the practice specialty.
• Preferred
  
  Skills:
  
  Proficiency in the full range of computer software used in the practice.

We are committed to fostering an inclusive environment where every team member feels respected and empowered. Our culture is built on collaboration, empathy, and a shared mission.

• Continuous education, certifications, and specialized training.
• Internal advancement with clear pathways for progression.
• Mentorship programs with experienced leaders.

Join us and discover a career that offers more than a job. Help us deliver remarkable healthcare to our communities.