Veteran's Service Officer

Location: Columbus

Salary : $41,833.00 Annually
Location : Columbus
Job Type: Full-Time Regular
Job Number:
Department: HHSA
Division: HHSA - Veteran's Administration
Opening Date: 03/06/2026
Closing Date: 4/6/2026 11:59 PM Eastern

Description

General Statement of Duties
This position may be filled as either a full-time regular or part-time regular position.
Performs responsible administrative technical work administering the Veterans Service Program. An employee in this class is responsible for assisting veterans, widows and dependents in obtaining federal and state benefits. Work requires the employee to counsel, prepare and submit claims, process paperwork, and prepare reports. Guides include the Veterans Administration (VA) manual (state and federal) and website;
Veterans Benefits manual, pamphlets, brochures and handbooks. Sound judgment, confidentiality and public contact skills are required in order to perform tasks. Work is performed under the general supervision of the CHSA Director and is evaluated through observation, conferences, and the quality and effectiveness of work completed.
Examples of Duties

Essential Duties and Tasks

• Interviews veterans, widows and dependents.
• Advises veterans, widows and dependents of their rights and obtainable benefits under Federal and State law.
• Counsels, advises of documents that are required and assists with completion of forms.
• Processes applications for service-connected disability benefits, pension, death benefits, home loans, educational and training benefits, health care benefits, etc.
• Requests discharges for veterans and verifies correction to discharges.
• Requests medals and processes appeals for veterans.
• Makes home visits to veterans, widows and dependents to discuss benefits and complete forms and reports.
• Investigates claims of widows and dependents; gathers supporting evidence and processes claims.
• Publicizes veteran's activities and benefits available; makes presentations at veteran's organizations and other groups.
• Attends various meetings to keep abreast of changes in laws and benefits.
• Travels to offsite locations to administer veteran's service program.
• Prepares budget for veteran's services and monitors expenditures.
• Prepares periodic reports.
• Performs other related duties as required, and special projects as assigned.

Supplemental Information

Knowledge, Skills and Abilities

• Thorough knowledge of veterans' programs and benefits and applicable laws and regulations to access benefits.
• Thorough knowledge of community organizations, agencies and facilities related to veterans affairs.
• Ability to understand, interpret and apply technical rules, directives and regulations.
• Ability to solve problems within scope of responsibility.
• Ability to supervise and direct the work of employees.
• Ability to communicate effectively, both orally and in writing.
• Ability to establish and maintain effective working relationships with County officials, employees and the general public.
• Thorough working knowledge of computers.

Typical Qualifications

Minimum Requirements and Experience

• Graduation from an accredited college with a two year degree in business administration, public administration or related degree and considerable experience in veterans service work; or, equivalent combination of education and experience.
• Veteran status is preferred.
• Must complete VA Accredited Representative recertification annually.
• Successful pre-employment drug screen.
• Successful criminal background check.

Physical DemandsThe ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, driving, sitting, bending, stooping, and operating or performing work with associated tools and machines.

Special RequirementsNone.
We offer a complete benefits package to Full-time regular (FTR) employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, employee assistance plan, referral program, holidays, vacation, and sick leave.

Part-time regular (PTR) employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.