Public Safety Telecommunicators; Temporary

Public Safety Telecommunicators (Temporary) 2025- 2026

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

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This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice.

Candidates claiming Veterans Preference will be required to provide a copy of their DD-214 to Human Resources on or before their hire date.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or national origin.

Position Information

• Division
  :
  Finance and Administration
• Department
  :
  Police & Public Safety
• Working Title
  :
  Temporary Dispatchers 2025 - 2026
• Vacancy Type
  :
  Part-Time Temporary
• Min T/E Requirements
  :
  High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Must have valid NC drivers license and obtain North Carolina DCI Certification within 90 days of work.
• FTE
  : .5
• Number of vacancies
  : 5
• Position #: SHUR
  04
• Months per year
  : 12
• Work Schedule
  : 0 - 30 hours per week, flexible schedule
• Work Schedule Type
  :
  Rotating Shift

Primary Purpose of Organization Unit

To ensure preservation of peace and public safety through various methods of providing and teaching workshops to the campus community along with the enforcement of local policy , state and federal laws and by providing support and assistance to the Campus community.

Primary Purpose of Position

The responsibilities of the Telecommunications Operator include but not limited to, acting as the link between the public, Campus community and the Police; accurately relaying information to officers; answering calls for service via radio, telephone, emergency lines, alarm panels, and through person to person contact; providing general campus directions and information to visitors. Telecommunications are responsible for documentation of all activity related to UNC Pembroke Police Department regardless of its nature.

Work involves receiving emergent and non-emergent calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Positions are responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel, police consoles, two-way radios, scanners, and Division of Criminal Information terminals.

Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology. These positions require the ability to multi-task and to remain calm and composed in high-stress situations. Positions maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances.

Positions may require shift, weekend, holiday and/or overtime work.

Job Description

Dispatch law enforcement and other emergency resources, initiate notifications by established procedures, and document activities.

Telecommunicator must remain cognizant of pending calls and priorities, and be aware of the status and location of on-duty personnel at all times.

Monitor activities on campus by viewing the University closed circuit camera system and receiving notification from the emergency notification kiosks, answer emergency and non-emergency calls, assess the nature of emergencies to identify other services required and initiate appropriate response protocols as defined by accepted standards and policies for service originating from campus. Determine prioritization of calls when necessary and insure the proper response is initiated.

Maintain accurate daily logs of all Police & Public Safety Department related response activities to include incoming calls for service, alarm activations, emergency phone activations and routine system testing.

Maintain…