Child Support Agent

Franklin County is looking for a dedicated and compassionate professional to join our team as a Child Support Agent. This role offers the opportunity to make a meaningful impact in the lives of children and families by helping ensure they receive the financial support they deserve. If you’re motivated by service, skilled in communication, and ready to contribute to a mission-driven department, we’d love to hear from you.

$47,471-$49,845

• To Be Determined Based on Experience and Qualifications**

Franklin County offers a competitive benefit package designed to encourage and support your health, well‑being and productivity. Benefit options include medical and dental insurance, elective supplemental insurance options such as short‑term disability, vision, and voluntary term life, local government retirement, 401(k) with a 4% employer contribution (no employee match required), generous paid leave that includes 13 county‑observed paid holidays per year, an employee wellness program inclusive of a county sponsored gym and an employee assistance program.

For more information about Franklin County benefit options please .

The primary purpose of the Child Support Agent II position is to provide direct and indirect services to the citizens while following federally required processing time standards relative to establishing, enforcing and modifying support orders, and collecting and distributing court ordered payments to custodial parents. An agent in this class may perform some or all the duties of the Agent I but is primarily involved in establishment of voluntary and involuntary paternity and support, enforcement, or in a generalist role.

Work in this class can be distinguished from the Agent I by the in‑depth investigation and preparation of cases for court, the enforcement of court support orders, and variables affecting a case and the independent role in presenting cases (with the attorney) in the courtroom.

An agent in the generalist role does intake and location, establishes voluntary and involuntary support and/or obligation, and enforces court orders. Agents may be responsible for one of the following areas: enforcement, establishment of paternity and support obligations and enforcement, or serve as establishment specialists. An agent investigates and prepares case (for the attorney) and determines the course of action, tracks witnesses and determines their credibility, assists the attorney in the courtroom in presenting the case and reviewing evidence, negotiates agreement with the absent parent and testifies in court as required.

In monitoring court‑ordered payments, agents determine what action to take when the absent parent is in arrearages and negotiate out of court, take to court, and establish wage garnishments.

Regular work hours for this position are Monday through Friday from 8:00 A.M. to 5:00 P.M. Occasionally, the employee must work overtime due to increased workload or meeting the needs of the customer. In the event of a disaster in the county, the employee will work rotating shifts at an Emergency Shelter.

Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures; considerable ability to interview clients, absent parents and related sources, and to investigate cases; considerable ability to organize, analyze, and summarize case information; basic math skills; ability to establish and maintain effective working relationships with custodial and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys.

A four‑year degree and six months experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or an associate’s degree in business administration, human resources, law enforcement or closely related degree and two years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work;

or graduation from high school and three years of experience in eligibility, investigative, judiciary, or legal work that provides knowledge, skills and abilities needed to perform the work; or an equivalent combination of education and experience.

Possession of a valid North Carolina driver's license upon hire.