Indirect Loan Funding Processor

Role Accountability

At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together.

In order to achieve this state of success, this position provides initial contact with indirect dealers needing customer service or funding assistance. To ensure accurate and timely funding of indirect loans, and to maintain all records of indirect dealer information, as well as records regarding ACH requests, adverse actions correspondence, and potential cross-sell opportunities.

This primary purpose of this position is to facilitate interactions between the credit union and indirect dealers/providers and to ensure that accurate and timely funding of all indirect loans occurs. Internal and external relationships necessary to effectively complete this task include working closely with indirect dealers/providers, Auto Buying dealers, department manager, and Support Services. Other internal relationships that may be required to effectively complete these tasks include working with Accounting and Internal Audit to ensure proper credit union procedures are being followed.

This individual must be able to accurately and quickly make decisions concerning customer service issues and other issues to ensure the needs of the credit union, the indirect dealers/providers, and the new members are being met. The environment in which this person operates involves meeting daily deadlines to ensure promised services are delivered. At times this person may be required to work overtime to meet these deadlines;

as well as, constantly working in an accurate timely fashion. A pleasing high-energy demeanor is also necessary to ensure effective relationships are maintained between all parties involved in indirect loan funding and Auto Buying.

• Deliver exceptional member service to every member, every time by ensuring employees deliver consistently high-quality service to both internal and external member that is in alignment with our Brand Culture.
• Meet or exceed established service goals
• Ensure thorough understanding of expectations and consistently exhibit Allegacy behaviors.
• Receive and enter loan applications, verify all necessary information.
• Maintain confidentiality in respect to members/ accounts.
• This position will assist members with locating new and used vehicles and pricing them.
• This position is in place to facilitate a positive working relationship with current and potential indirect dealers. This person is responsible for effectively communicating credit union/indirect funding needs to these dealers to ensure accurate and timely funding of indirect loans. Once loans packets are received this person must ensure all required information and documents are present and that all information corresponds with all information entered in the Allegro/nCino software.
  
  Any corrections that must occur are handled directly between this person and the involved dealer; effective communication and understanding is essential in maintaining these positive relationships. This person is responsible for entering all memberships and loans into DNA, taking special care to ensure all credit union operating procedures are followed (i.e. correct transactions & updates, dual control procedures, etc.). Once all information is entered into DNA, this person is responsible for facilitating a collaborative effort with the Support Services department to ensure that all ACH requests are received and entered such that ‘same day’ funding can occur as promised.
  
  All loan packets must be correctly prepared and scanned into Nautilus. This person is also responsible for maintaining retention files for Internal Audit reviews, as well as all information concerning dealer contact and funding information, and potential cross-sell opportunities. Communication between this person and new members will occur as needed to ensure proper customer…