Personal Banker

At First Community Bank, we are committed to making our community—the places where we live and work—a better place each day. With a true focus on "community banking," employees can make an impact through company‑sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits, including health, vision, and dental insurance, a 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time‑off options.

With over 50 locations in four states, First Community Bank delivers the personal service you would expect from a company that knows its community. We welcome all applicants and look forward to new colleagues joining us!

Personal Banker provides customers with accurate information regarding the bank’s products and services, handles customer inquiries, and resolves customer complaints. The Person al Banker protects the bank’s image and contributes positively to the achievement of the bank’s overall goals and objectives.

• Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account such as balance, account status, and check or payment clearing history.
• Ensure that all the bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
• Ensure the customers’ confidential information is properly protected and only used for official purposes.
• Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
• Conduct effective checking sales presentations that will result in an appropriate account recommendation and asking for the customer’s business.
• Introduce customers to the Tell‑A‑Friend program and eagerly hand out Tell‑A‑Friend coupons with an enthusiastic explanation with each customer transaction.
• Help customers to understand their in‑person and digital banking options, allowing them to select the channel that aligns best with their personal preference for doing business with the bank.
• Expand technology penetration of retail and business clients by pro‑actively using the customer convenience channels offered by First Community Bank; personally using the services makes employees better customer advocates.
• Open new accounts and service existing accounts as outlined by operational procedures, ensuring required documentation is received and archived at time of account opening.
• Ensure that deposit exceptions are minimal and addressed quickly after identification, so no account is at risk of closure due to documentation exceptions.
• Make qualified referrals to banking partners such as Wealth, Bearing Insurance, Mortgage, Commercial, and Treasury Services.
• Perform branch operational duties as assigned by the Branch Manager, in accordance with operational procedures.
• Participate in marketing and awareness campaigns in the bank to create and grow the customer base.
• Consult customers on consumer loan options and explain their terms, process consumer loan applications with accuracy, understand and discuss debt ratios and consumer reports with customers, and ensure proper loan documentation is received for consumer non‑real estate loans by understanding each transaction and what is required for lien perfection. In the event a lien is not perfected timely, bring resolution quickly to the outstanding item.
• Serve as Teller, maintaining a cash drawer, accepting deposits, cashing checks, processing cash advances and loan payments, and other teller transactions accurately and courteously while adhering to regulatory and operational procedures.
• Complete training, as assigned, within the expected time frames.
• In some markets, may handle cash vault duties including:
• Completing end‑of‑day balancing of the vault, including completion of the vault and currency log with the amounts of physical cash…