Controller, Finance & Banking, Financial Manager

Overview

Join to apply for the Controller role at Chetola Resort & Conference Center
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For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the Blue Ridge Mountains, Blowing Rock, North Carolina. Chetola is a luxury destination with refined hospitality, immersive outdoor experiences, award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, Chetola is entering an exciting chapter rooted in renewal, authentic elegance, and exceptional guest service.

Chetola Resort is seeking a proactive, detail-driven Controller to oversee the resort’s accounting operations and guide its financial strategy. The Controller will manage daily accounting department functions, ensure accurate and compliant financial reporting, and serve as a strategic partner to the Executive Team. The role supports Forbes-aligned service excellence by ensuring financial accuracy, discretion, and seamless cross-department collaboration that protects guest trust.

This position is primarily on-site in Blowing Rock, NC, with limited flexibility for the right candidate. The Controller must be available on property a minimum of 2–3 times per month. The on-site requirement may be evaluated over time based on business needs and partnership requirements.

• Oversee the accounting department, including accounts payable, accounts receivable, payroll, and bank reconciliations
• Maintain and enhance accounting policies, procedures, and internal controls
• Prepare monthly, quarterly, and annual financial statements and reports, including budgets, forecasts, and tax planning
• Work with the Executive Team to guide financial decisions through clear, timely financial insights
• Develop, recommend, and monitor financial performance benchmarks and KPIs
• Coordinate and lead audits, including preparation of required documentation

• Ensure financial systems and controls support accurate guest billing, folios, and charges, minimizing discrepancies
• Partner with Front Office, Rooms, Food & Beverage, POAs and Operations leaders to resolve billing or financial issues quickly and discreetly
• Support timely payroll and vendor payments to maintain team morale and uninterrupted operations
• Identify and correct financial or process gaps that could impact guest experience or service flow
• Promote clear cross-department communication to resolve issues without friction or guest repetition

• Ensure full compliance with all federal, state, and local financial regulations
• Coordinate and lead audits, including preparation of required documentation
• Identify financial risks and recommend mitigation strategies
• Maintain confidentiality, professionalism, and discretion when handling sensitive financial or employee-related matters

• Provide clear financial insights to support operational and strategic decision-making
• Recommend performance benchmarks and help track key financial KPIs
• Partner with department leaders to manage budgets and improve financial performance
• Balance fiscal responsibility with service-driven operational needs and staffing requirements

• Hire, train, and supervise accounting team members
• Foster a culture of accountability, accuracy, collaboration, and service-minded professionalism
• Evaluate team workflows and implement process improvements that enhance efficiency and reliability

• A detail-oriented and trustworthy financial leader with a strong command of accounting principles and business operations
• Confident working both independently and collaboratively with cross-functional teams
• Capable of balancing day-to-day financial tasks with long-term strategy
• Known for integrity, analytical skills, and ability to meet deadlines
• Able to thrive in a hospitality setting and adapt to a dynamic resort environment
• Understands how financial accuracy, discretion, and timeliness directly impact guest trust and service quality
• Approaches financial leadership with a hospitality mindset—calm, solutions-oriented, and collaborative
• Values being present and engaged on-site to build…