Client Service Representative Veterinary Hospital Lake

Client Service Representative – Veterinary Hospital at the Lake

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Practice
Veterinary Hospital at the Lake provides full-service small animal care to Sherrills Ford, NC and the surrounding communities.

Additional Services
We are also home to the region’s only referral specialty center for small animal reproduction. Our board‑certified specialists in reproduction, called theriogenologists, partner with breeder clients and their primary care veterinarians to provide pets with expertise and compassionate care in male and female reproduction and neonatology.

About the Role
Reporting to the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience during every client interaction. In addition to engaging the client, the CSR performs practice administrative tasks such as record maintenance, appointment tracking, and practice reception.

Competencies

• Patience & Compassion: remain professional while ensuring doctors, teammates, clients, and patients feel comfortable; respond quickly and calmly to crisis.
• Collaboration & Teamwork: coordinate actions with doctors and practice team; provide timely feedback and incorporate it.
• Communicating: convey instructions to clients and teammates to ensure successful patient care.
• Active Listening: follow instructions provided by doctors and clients; pick up on their needs.
• Organization: track lab specimens, medications, patient instructions, workflow, while managing multiple patients and clients.
• Client Satisfaction: ensure all interactions result in the highest level of client satisfaction.

Essential Responsibilities

• Lead practice opening and closing procedures per Practice Manager instructions and procedures.
• Ensure public areas are clean and presentable for patients; clean and straighten front desk, reception, waiting area, office, public bathrooms, and exam rooms.
• Process cash, checks, charge‑card payments and credit account payments.
• Schedule appointments for the clinic, adhering to practice and doctor preferences and ensuring appropriate workflow.
• Assist in updating client/patient files as needed.
• Prepare and send client correspondence.
• Send reminder notices to clients for periodic notifications; conduct re‑calls to clients on a timely basis from a call‑back list.
• Perform a backup of the computer system on a regular basis, as directed.
• Perform and oversee the performance of posting daily business.
• Welcome clients and patients with a warm and friendly demeanor and ensure an excellent experience during the visit.
• Answer incoming telephone calls applying proper telephone etiquette.
• Present clients with medications, instructions, new client kits and any other takeaway items.
• Handle emergency situations with care, patience, following established clinic policies and procedures.
• Address client concerns in a calm, appropriate manner, ensuring every experience ends in satisfaction.

Requirements / Qualifications

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred.
• Client satisfaction references preferred.
• Practices OSHA safety techniques including proper PPE.

Benefits Offered

• Paid time off.
• Health insurance, dental insurance, vision insurance.
• Retirement benefits or accounts.
• Bonus incentive.
• Flexible work schedules.
• Career and professional development.
• Employee Assist Program.
• Employee Referral Program.

Benefits offered may vary depending on full or part time employment status according to company policy.

Pay Range
USD $14.50 – $15.50 /Hr.

Seniority Level – Entry level

Employment Type – Part‑time

Job Function – Other

Industry – Veterinary Services