Enrollment & Compliance Specialist

This position ensures accurate and compliant Continuing Education and Adult Basic Skills/CCR course records while managing all admissions processes for both Continuing Education and Curriculum programs. Responsibilities include processing applications, maintaining student records, supporting students through enrollment, and assisting faculty and staff with the College’s information systems. This position is critical in the internal auditing of course records, ensuring proper reporting and submission of the Continuing Education Institutional Class and Registration Report to the North Carolina Community College System (NCCCS).

• Provide a supportive, student-centered enrollment experience for new and prospective students, serving as the main point of contact for inquiries about the college admissions process. This includes assisting with all aspects of admissions, such as program admission requirements, applications, placement testing, transcript submission, admissions status, residency, and new student orientation.
• Provide high-level customer service.
• Process applications, transcripts, and test scores for all students, including first-year, transfer, returning, dual enrollment, and Continuing Education students.
• Compile applicant data for special admit programs.
• Assist with student major changes and updating advisor assignments.
• Process correspondence daily and provide a timely response to e‑mail, telephone, and mail requests for information.
• Plan and execute communication and report functions within the customer relationship management (CRM) system.

• Review documents for completeness, accuracy, and compliance, ensuring proper coding and resolving any discrepancies for enrollment and state reporting.
• Assist with testing student information system updates and upgrades.
• Validate the accuracy of student data within the CRM and the student information system.
• Conduct compliance reviews of student audit files to ensure regulatory adherence.
• Monitor and accurately report college enrollment statistics and Full‑Time Equivalent (FTE) data for Continuing Education in compliance with NCCCS rules through submission of the Institutional Class and Registration (ICR) report.

Perform other duties as assigned by the Director of Admissions and Recruitment and/or Dean of Enrollment Services.

Associate’s degree from a regionally accredited college in business, education, or other related field and three (3) years of experience in a related field. Bachelor’s degree is preferred.

• Knowledge of organization or department operations, services and policies.
• Knowledge of the college's information system.
• Knowledge with local, state, and federal requirements of awarding agencies/organizations that we offer certifications.
• Knowledge with the North Carolina Community College System operations, services and policies.
• Knowledgeable and skillful in learning and adapting to different technology.
• Knowledge of FERPA regulations.
• Skilled in training and teaching.
• Skilled in providing excellent customer service.
• Skilled in Microsoft Office.
• Ability to multi-task and communicate effectively orally and in writing.
• Ability to be detail oriented and organized.

This job requires continuously talking or hearing, frequently standing, frequently walking, frequently reaching with hands and arms, frequently gripping, or feeling with hands, typing/repetitive movement, occasionally climbing or balancing, occasionally stooping, kneeling, crouching, or crawling, occasionally sitting. Occasionally required to lift up to 10 pounds.

While performing the duties of this job, the employee may be exposed to indoor environment, outdoor environment, noise, extreme temperatures, moisture and/or humidity, dust, mechanical hazards, explosive hazards, classroom setting, sharp objects/tools.

Due to the high volume of applications and staffing resources, The Office of Human Resources & Organizational Development will not be able to provide specific updates regarding position or application status to each and every applicant.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources & Organizational Development at  or send an email to hr

Piedmont Community College is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, race, national origin, religion, sex, sexual orientation, or status as a protected veteran.