Workforce Development Coordinator

The Workforce Development Coordinator interfaces with external clients and partners, students, instructors, and other College departments to ensure that classes are scheduled and staffed, instructional offerings are of the highest standard, books, and supplies are ordered, and the office is run professionally. The position supports the School’s workforce development efforts by creating and managing training programs and other related continuing education programs based on clients’ and partners’ business needs.

• Work with Business Developers and Workforce Development leadership to establish Continuing Education training programs.
• Develop and implement training programs throughout the year, based on business client and community needs. This includes program ideation, instructor sourcing, assistance with curriculum development, and researching and acquiring teaching materials.
• Develop training proposals for clients and partners based on business needs.
• Provide information about programs, register students, schedule classes, and ensure classes run on schedule.
• Assist in marketing efforts for Workforce Development. This includes promoting programs online and in-person, developing marketing materials for courses, and student outreach.
• Work with the Director and Business Developer to create program budgets, and to forecast and track individual project expenses.
• Participate in the preparation and analysis of status reports and assessments.
• Interface directly with clients, partners, students, and the general public.
• Provide speedy response to all client and partner concerns and complaints.
• Ensure a superior level of quality customer service to both internal and external clients and partners.
• Primary point of contact for instructors.
• Confirm payroll hours for part-time instructors teaching or writing curriculum for training courses.
• Ensure integrity of the course evaluation process; support the director as needed to meet with instructors to review course evaluations.
• Maintain effective communications with other college departments with respect to scheduling classes, food and beverage needs, audiovisual requirements, etc.
• Ability to work a flexible schedule, where needed, to ensure appropriate coverage of Continuing Education and Workforce Development.
• Ability to interact effectively with various HCC departments and represent the College with external clients and partners.
• Perform related duties as delegated or assigned by the Vice President of Continuing Education and Workforce Development and the President.

• Associate’s degree in business or industry related field.
• Demonstrated experience working with multiple projects, case management, or other related experience.
• Three years’ experience working in business or industry.
• Proficient in Microsoft Office or Google G Suite, especially Outlook, Word, and Excel.
• Attention to detail, excellent written and verbal communication skills, and organizational skills are a must.

• Bachelor’s degree in business or industry related field.
• Ability to interact effectively with various Halifax Community College departments and represent the College with external clients and partners.
• Demonstrated ability to interact with a culturally diverse population and to effectively and respectfully function and communicate within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.