Maintenance Case worker II; PLA

Description

Employees in this class are responsible for the total process of determining/redetermining applicant/client eligibility in a County Department of Social Services. This includes intake, processing, and review functions for a single income maintenance program; performing one of those functions for three or more programs; performing two or more functions in the Medicaid‑Long Term Care program; or serving as a lead worker for at least 25% of the time over Income Maintenance Caseworkers I.

The role requires performing intake, processing, and review in one of the following programs:
Food Stamps, Aid to Families with Dependent Children, Medicaid, or County Special Assistance. In the intake process, employees obtain family, financial, employment, and health data, verify information, and may conduct periodic redeterminations. Lead workers must be familiar with policies to correct errors identified during second‑party reviews.

Direct client contact, data verification, and eligibility determination. Decisions are subject to second or third‑party review. Employees represent the agency and are accountable for the impact on client welfare and agency compliance.

Provide clients with program requirements and rights, explain policies, and support lower level staff in complex cases. Clear communication with clients of varying understanding is essential.

Frequent interaction with agitated clients, heavy workload, and compressed deadlines. Clients may be verbally abusive but physical harm is rare.

Require substantial knowledge of program areas, general agency and community services, mathematical reasoning, and the ability to read, analyze, and interpret rules and regulations. Must communicate effectively with clients, community, and public officials. Ability to instruct lower level employees and perform casework within structured time frames.

One year of experience as an Income Maintenance Caseworker or an equivalent combination of training and experience.

Medical Insurance

• Blue Cross Blue Shield of NC
• Individual deductible $1,500;
  Family deductible $3,000
• Primary care co‑pay $25;
  Specialist co‑pay $50
• Preventative care no charge
• Prescriptions covered; cost to employee varies by plan level

Dental Insurance

• Blue Cross Blue Shield of NC
• Individual deductible $50;
  Family deductible $150
• Diagnostic and preventive care 100%
• Basic services 80%
• Crowns and inlays 50%
• Employee cost varies by coverage level

Vision Insurance

• Community Eye Care
• Eye exam $10 co‑pay; eyewear allowance $180 with $10 co‑pay
• Employee only $5.36;
  Employee/Spouse $10.18;
  Employee/Family $15.00

Life Insurance & Accidental

• $25,000 life; $25,000 accidental for employee
• Dependent life available; supplemental life available
• Employee cost $0.45 plus age‑based variable cost

VOYA

• Accident, critical illness, hospital indemnity, short‑term disability
• Employee paid, cost varies

Employee Assistance Program

• 24‑hour access, professional phone consultation, referrals, up to 5 sessions per condition, no cost to employee

Vacation

• Maximum 225 (1950 employees) or 240 hours (2080 employees); excess converted to sick leave

Sick Leave

• Earned 7.5–12 hours per month; no maximum accumulation

Paid Holidays

• 12 holidays, birthday leave, 2 wellness days; no cost to employee

Transfer of Service

• Eligible to transfer up to 10 years of service from another NC local or state agency to increase vacation accrual rate (verification required)

Local Government Employees Retirement System

Full retirement after 30 years of service credit, or age 60 with 25 years, or age 65 with 5 years; 6% of annual salary.

NC 401(K) and Section 457 Plans

• Contributions tax‑sheltered; employees may make voluntary contributions; employment paid; no County contribution

NC Local Government Employees Credit Union membership; credit union fees may apply.

Salary progression based on years of service and meeting performance expectations.

Warren County supports professional growth and encourages use of Public Service Loan Forgiveness.