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Customer Service Representative
Job in
Feltonville, Wake County, North Carolina, USA
Listed on 2026-02-01
Listing for:
CPS, Inc.
Full Time
position Listed on 2026-02-01
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
My client, a global specialty chemical company is seeking a Customer Service Representative to join their dynamic team. This position will be responsible for communicating with customers and internal staff to ensure orders.
- Serve as primary point of contact for customers and internal teams
- Process and enter customer orders accurately in SAP
- Coordinate shipments, warehouse pickups, and order follow-ups
- Prepare invoicing, billing, credits, and debits
- Manage customer inquiries, complaints, and price requests
- Maintain customer pricing files and product documentation (COAs, TDS)
- Generate and update order, shipment, and service-level reports
- Collaborate with sales, operations, and external warehouses
- High school diploma or equivalent
- Current SAP experience required
- Proficient in Microsoft Office and web-based systems
- Strong attention to detail, organization, and communication skills
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