Customer Experience Representative

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo car‑rental brands and has frequently been named one of the top places to work. The National/Alamo brand is looking to hire a Customer Experience Representative (CXR) to provide superior, friendly, and efficient transactions and offer company‑approved services and products to ensure a positive experience for all customers.

The position is full time, paid $16.50 per hour, located at The Asheville Airport: 61 Terminal Dr., Fletcher, NC 28732.

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health, dental, vision, and life insurance
• Training and development

• Sundays: 3:00 pm – 12:00 am
• Mon–Tue: 3:00 pm – 12:00 am
• Weds: 11:00 am – 8:00 pm
• Thurs: 11:00 am – 8:00 pm
• Fri–Sat: OFF
• Or
• Sundays–Fridays: 6:00 am – 3:00 pm
• Sat: OFF
• Or
• Sundays–Saturdays: 8:00 am – 4:30 pm (except Tue/Wed OFF)

• Meet and greet customers professionally and promptly
• Provide superior customer service by explaining rental terms, vehicle features, and other services
• Use company‑approved sales and service techniques to identify customer needs and offer optional protection products, upgrades, fuel options, and equipment
• Offer customer assistance with directions, maps, local area information, and service info
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rentals upon return
• Notify management of customer or vehicle problems and required maintenance
• Continuously build knowledge and skills through on‑the‑job training and company‑sponsored classroom training
• Perform miscellaneous and backup duties as assigned

Equal Opportunity Employer / Disability / Veterans

• High school diploma or G.E.D. required
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Valid driver’s license with no more than 2 moving violations or at‑fault accidents in the past 3 years
• No drug or alcohol convictions on driving record within the past 5 years (DUI/DWI)
• Authorized to work in the United States without sponsorship
• At least 18 years old
• Must be able to work at least one of the following shifts:

• Sunday – 3:00 pm – 12:00 am
• Mon–Tue – 3:00 pm – 12:00 am
• Weds – 11:00 am – 8:00 pm
• Thurs – 11:00 am – 8:00 pm
• Fri–Sat: OFF
• Or
• Mon–Fri: 6:00 am – 3:00 pm
• Or
• Sun–Sat: 8:00 am – 4:30 pm (except Tue/Wed OFF)