Customer Service Representative - Atlantic Tire Distributors

Location: Edenton

Job Title Customer Service Representative Atlantic Tire Distributors located in Edenton North Carolina is currently seeking a full time Customer Service Representative We offer a comprehensive benefits package including Medical Dental and Vision insurance; 401k participation in our 100 employee owned Employee Stock Ownership Plan ESOP; paid holidays; vacation time; company paid life insurance; and short term disability Join a company where your hard work directly contributes to your future ownership and success Summary Customer Service Representatives are responsible for providing excellent customer service to existing as well as potential customers by managing order fulfillments developing relationships providing support guidance and recommending new opportunities and avenues for profit and service improvements Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily The requirements listed below are representative of the competencies and or ability required Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Schedule 830a 530p Mon Fri this is not a remote position Essential Tasks and Responsibilities Maintain excellent working relationships with customers through regular contact in a pleasant and professional manner

Manage the end to end operational relationship with the customerspartners to meet service commitment and improve customer satisfaction

Captures the sales forecast requirement manages the order execution and coordinates the deliveries to ensure on time delivery

Monitors the orders and loads in line with the commitments made to the customer by the business in terms of quantities and delivery dates

Resolving and reducing invoicing disputes as well as customer claims

Contributes to the achievement of short term sales Manage advanced stocks detect and clarify stock variance verify that changes to physical stock is visible to the logical stock

Qualify the loads with customer preferred delivery dates

Tackles exceptions outside of customer require dates make the necessary anticipation to resolve problems decide execution to satisfy customer needs and logistics cost Capture and resolve customer claims

Reconcile customer disputes associated with claims and past due reconciliation Work Styles Dependability Job requires being reliable responsible and dependable as well as fulfilling obligations

Attention to Detail Job requires being careful about detail and thorough in completing work tasks

Cooperation Job requires being pleasant with others on the job and displaying a good natured cooperative attitude even in very difficult situations

Independence Job requires guiding oneself with little or no supervision and depending on oneself to get things done Integrity Job requires treating people with respect keeping commitments working ethically and upholding organizational values Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations

Education and Experience High school diploma or equivalent

Prior knowledge in tire sales preferred but not required

Bilingual candidates preferred Compensation Hourly commission pay VEVRAA CONTRACTORSUBCONTRACTOR REQUESTING PRIORITY REFERRAL OF PROTECTED VETERANS EOE Minoritieswomenprotected veteransindividuals with disabilities EEO Policy Statement Colony Tire Corporation provides equal employment opportunities EEO to all employees and applicants for employment without regard to race color religion gender sexual orientation gender identity or expression national origin age disability genetic information marital status amnesty or status as a protected veteran in accordance with applicable federal state and local laws Colony Tire Corporation complies with applicable state and local laws governing non discrimination in employment in every location in which the company has facilities This policy applies to all terms and conditions of employment including but not limited to hiring placement promotion termination layoff recall transfer leaves of absence compensation and training Colony Tire Corporation expressly prohibits any form of unlawful employee harassment based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status Improper interference with the ability of Colony Tires employees to perform their expected job duties is absolutely not tolerated View the EEO is The Law Poster httpwwwdolgovofccpregscomplianceposterspdfeeopostpd