Service Writer or Customer Service Specialist Service Department

Benefits

• Competitive salary
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development

Service Writer / Customer Service Specialist – Service Department

Oakboro Tractor and Equipment – Oakboro, NC 28129

Service

Service Manager

Full-Time, Non-Exempt

December, 2025

Open until filled

Oakboro Tractor and Equipment, an independent, high-growth dealership representing Bobcat, Grasshopper, STIHL, ECHO, and Husqvarna, is scaling our flagship store in Oakboro, NC. Recent growth has prompted the addition of another member to our Service Support Team.

Our company is built on the foundational values of honesty and integrity, where customers are our #1 priority and our employees are the ones who make that promise real every day — every piece of equipment, every relationship, every time.

You are the face and voice of the Carthage service department. This is a 100% customer-facing role that owns the entire service experience from the moment a customer walks in or calls, through intake, updates, approval, delivery, and payment. No wrench turning — all people, process, and precision.

• Greet every service customer in person or on the phone within 10 seconds
• Perform thorough equipment intake: listen to customer concern, inspect unit, take photos, document symptoms in our Dealer Management Software
• Write clear, detailed repair orders that technicians actually want to work from
• Research service history, warranty coverage, recalls, and open campaigns
• Provide accurate estimates, obtain customer approvals, and manage change orders in coordination with the service manager
• Deliver proactive status updates via phone/text (morning, noon, and end-of-day as needed)
• Coordinate with service manager/parts department for expedited parts ordering
• Present completed repair orders, explain work performed, collect payment, and process warranty/labor claims
• Follow up 48 hours after pickup to ensure total satisfaction and solicit customer feedback and Google reviews
• Maintain a clean, professional service drive and customer lounge

• Minimum 3 years customer-facing service writer/advisor experience (equipment, automotive, powersports, or heavy truck preferred)
• Proven ability to translate customer requests into precise technical descriptions
• Exceptional listening skills and emotional intelligence under pressure
• Strong computer proficiency — comfortable learning new DMS/CRM systems (we currently use ASPEN)
• Excellent written and verbal communication — grammar, tone, and clarity matter
• Ability to stand/walk for extended periods and occasionally assist with moving smaller equipment
• Valid driver’s license and clean driving record

• Previous experience as a Service Writer in an equipment dealership
• Familiarity with Bobcat, Grasshopper, Husqvarna, STIHL, or ECHO products
• Experience with warranty administration and manufacturer portals
• Bilingual (English/Spanish) a plus in the Carthage market

Annual base salary: $15.00 - $25.00/hr (based on experience)

Paid time off + major holidays

Career growth path:
Service Writer → Assistant Service Manager → Service Manager → Owner-Operator Academy

Monday – Friday 8:00 AM – 5:00 PM

Seasonal Rotating Saturdays 8:00 AM – 12:00 PM

Email resume and references to:

Subject line: “Service Writer – Oakboro – [Your Name]”

Or drop off in person at our Oakboro location.

We respond to every qualified applicant within 48 hours and are prepared to make offers within one week.

Oakboro Tractor and Equipment is an equal opportunity employer.