Business Development Representative; BDR - Service Dept

Capital Chevrolet of Shallotte is looking for a proactive, customer-first BDC Service Representative to join our growing service department! This role is a key connection point between our customers and our service departments—helping ensure every interaction is smooth, professional, and positive. If you enjoy helping people, staying organized, and being part of a fast‑paced team environment, this could be the perfect fit.

• Responding promptly to inbound service inquiries via phone, email, text, and online platforms
• Gathering customer information and understanding service needs or concerns
• Scheduling service appointments based on customer availability and service department capacity
• Coordinating closely with service advisors and technicians to maximize efficiency
• Confirming and reminding customers of upcoming service appointments
• Following established BDC processes and best practice
• Delivering a consistently positive and professional customer experience
• Supporting additional duties as assigned

• Customer service experience (automotive or BDC experience is a plus, but not required)
• Strong verbal and written communication skills
• Excellent organizational and time-management abilities
• Problem‑solving mindset with a focus on customer satisfaction
• Comfort using CRM systems and service‑related software
• Ability to multitask and thrive in a fast‑paced environment
• High level of integrity, professionalism, and accountability
• Ability to pass pre‑employment background screening

• Competitive pay
• Health insurance
• Paid time off (PTO)
• 401(k) with company participation
• Career growth opportunities within a large, family‑owned organization

WE ARE CAPITAL. With 20 automotive and powersports franchises and more than 1,500 employees, CAPITAL is more than a company—it’s a community. As a family‑owned organization, we blend a strong tradition of excellence with a forward‑thinking, people‑first culture. We proudly support military personnel and veterans and are committed to your professional growth, development, and long‑term success.

Ready to accelerate your career? Join the Capital Automotive Group family and help us deliver exceptional experiences—every customer, every visit.

CAPITAL Automotive Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status. We value and respect the unique contributions of every team member.