Account Manager— National Account Sales

Primary Job Functions

• Manage and grow relationships with national retail accounts, ensuring customer satisfaction and increased market share.
• Develop and execute sales strategies aligned with company objectives, focusing on revenue growth and profitability.
• Oversee product assortment, merchandising plans, and promotional programs to optimize sales performance.
• Collaborate with marketing teams to design and implement effective campaigns tailored to each account.
• Use IT systems and data analytics to assess performance metrics, forecast demand, and identify growth opportunities.
• Coordinate cross‑functional activities between sales, marketing, supply chain, and product development teams.
• Conduct business reviews and present performance reports to internal stakeholders and customers.
• Monitor competitive activity and industry trends to recommend strategic adjustments.
• Leverage AI‑powered tools to uncover customer insights, analyze data/trends, and identify growth opportunities.
• Make employment decisions and/or recommendations on hiring, improvement plans, transfers, promotions, corrective actions, terminations, pay adjustments, etc.
• Coordinate and manage the work of employees by directing team members to meet area goals and audit SOP adherence.
• Manage employee performance, coach and mentor staff, administer performance reviews, and plan training and skill development activities.
• Audit, maintain, and ensure accuracy of employee time‑keeping and absentee records.
• Communicate company and departmental goals and facilitate employee growth through weekly team meetings, individual meetings, coaching, training, and learning opportunities.
• Manage resources to optimize equipment, facilities, employees, methods, and materials.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

• Maintain reliable attendance.
• Actively participate in department meetings, training and education, and assist with training other employees and providing backup.
• Complete other assignments and special projects as requested.

Bachelor’s degree in business, marketing, sales, or related field.

Minimum of 5 years experience in national account management, preferably in furniture, retail, or consumer goods.

• Proven track record of achieving sales targets and managing high‑value accounts.
• Strong understanding of merchandising principles and market dynamics.
• Proficiency in IT systems, CRM software, and data‑driven decision‑making tools.
• Exceptional communication, negotiation, and presentation skills.

None.

• Strong attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Effective time management and organizational skills.
• Ability to work independently as well as in a team.
• Document management system proficiency.
• Analytical and problem‑solving skills.
• Maintain confidentiality.
• Working knowledge of Continuous Improvement.
• Handle multiple projects simultaneously within established time constraints.
• Proficient computer skills, including Microsoft Office Suite and internet usage.
• Perform under strong demands in a fast‑paced environment.
• Professional customer and coworker service, treating all with enthusiasm and respect.
• Display empathy, understanding and patience with employees and external customers.
• Respond professionally in challenging employee/vendor/customer situations.

• Ability to travel as needed to meet with clients and attend industry events.
• Flexible and willing to work extended hours when necessary.

• Ethics and values.
• Integrity and trust.

Mid‑Senior level.

Full‑time.

Sales and Business Development.

Furniture and Home Furnishings Manufacturing.

Winston‑Salem, NC.

$83,800 - $225,000.

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