Administrative Support Associate

Special Instructions

Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.

Please Note:

• A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
• If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
• Salary will be determined based on competencies, equity, budget, and market considerations.
• Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
• Failure to complete the application completely may result in you not being considered for the vacant position.
• Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
• If you have general questions about the application process, you may contact Human Resources ividuals with disabilities requiring disability-related accommodation in the application and interview process, please call .

Position Classification Title
Administrative Support Associate

FLSA
Non-Exempt

Position Class
10421

Join the Ramily! The Office of Institutional Assessment and Research at Winston-Salem State University is seeking an Administrative Support Associate. The Office of Institutional Assessment and Research (IAR) is responsible for the collection of data from both internal and external sources and the analysis, distribution, and presentation of these data as information for use in reporting, planning, decision-making, and policy formulation at Winston-Salem State University.

The office maintains and ensures the accuracy of university statistics and reports these data to governing bodies and a broad spectrum of information consumers. The office coordinates assessment activities for the institution related to institutional effectiveness. The Administrative Support Associate provides comprehensive administrative, analytic, and project management support to the Office of Institutional Assessment and Research. The role assists with data lookup, entry, and analysis using university software, while also supporting ongoing assessment and analytic efforts.

Responsibilities include preparing executive briefings, talking points, correspondence, and meeting materials that advance the work of IAR, as well as coordinating priorities and tracking progress across immediate and long-term projects.

This position manages core communication and operational functions for IAR, including oversight of the IT ticketing system, website, email, and phone line. The role coordinates internal and external meetings by preparing agendas, documenting action items, and ensuring follow-up on agreed goals. Additionally, the position organizes events such as Academic and Administrative Audit Days, program reviews, office hours, and other IAR-sponsored initiatives.

The position also manages scheduling, travel, and logistical arrangements; updates digital content; and administers incentive programs for student success efforts. Serving as a central point of contact for the Office, the role ensures efficient operations, clear communication, and effective collaboration with colleagues across the university. By providing critical administrative, analytic, and organizational support, the position advances IAR’s mission to strengthen institutional assessment, research, and student success.

Data / Information Collection

• Utilize university software to assist with analytics and assessment support.
• Assist with basic data lookup and entry for assessment and analytic efforts in IAR. Supports and tracks IAR’s priorities, projects and needs, both immediate and long-term (OIAR Calendar).
• Writes executive briefings, talking points, and correspondence on a variety of topics in support of the Office of Institutional Assessment and Research.
• Develops agendas, summaries, and meeting…