Administrative Support Specialist

Administrative Support Specialist - 227 (Position)

Location:

UNC Pembroke – Registrar’s Office

• Division: Academic Affairs
• Department: Registrar's Office
• Title: Records Specialist – 227
• Type: Probationary Permanent Full Time
• Minimum Teaching and Experience Requirements: High‑school diploma or equivalent and one year of related office experience; or an equivalent combination of training and experience.
• FTE: 1
• Salary Range: $37,486 – $41,388
• FLSA Status: Non‑Exempt
• Work Schedule: 8:00 a.m. – 5:00 p.m., Monday – Friday (12 months/year)
• Grant Funded: No

The Administrative Support Specialist (Records Specialist) plays a vital role in the daily operations of the Office of the Registrar. The position supports students, faculty, and staff by executing cross‑functional aspects of registration and records management, answering inquiries, directing calls and emails, assisting walk‑ins, and managing a variety of requests (e.g., name/address/major/term changes, add/drop/withdrawal). The Records Specialist is the primary processor of outgoing transcript operations and course section maintenance.

• Respond professionally, accurately, and clearly to inquiries from students, faculty, and staff regarding academic policies, processes, records, registration, and scheduling (in person, email, and phone).
• Support academic record requests and registration processes – course add/drop/withdrawal, program/schedule/term adjustments, etc., and maintain the academic schedule.
• Address transcript requests and associated system inquiries.
• Oversee accurate and timely maintenance of academic course sections.
• Provide support to other Registrar Office functions such as room scheduling, conferral processing, graduation, academic catalog, and transfer credit evaluation.
• Process mail and scan documents into corresponding student files; update standard operating procedures.
• Contribute to the success of official events, including but not limited to commencement and new student orientation, which may occur in evenings and on weekends.
• Perform other duties as assigned.

• High‑school diploma required; associate’s degree or higher preferred.
• Minimum one (1) year of office administration experience or equivalent combination of education, training, and experience.
• Cheerful, positive, team‑oriented attitude toward the purpose, programs, policies, and goals of the university.
• Dedication to customer satisfaction through quality, timely, and accurate services.
• Active listening, critical thinking, verbal and written communication skills.
• Ability to work with diverse populations and build relationships in a team environment.
• Ability to analyze and evaluate situations to address or route appropriately.
• Ability to handle multiple priorities and projects independently.
• Strong organizational, accuracy, and diligence.
• Multi‑tasking and prioritization in a high‑volume, fast‑paced environment.
• Maintain confidentiality and comply with privacy regulations.
• Adaptability, change readiness, and continuous learning of new procedures.
• Proficiency with office equipment (personal computers, telephones, copiers, filing).
• Strong English composition, grammar, spelling, punctuation, and basic math.
• Proficiency in Microsoft Office and related programs; ability to assimilate new technologies quickly.
• Knowledge of common higher‑education standards, policies, and procedures.
• Student Information System experience preferred.

UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on age, race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, and national origin. UNC Pembroke is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans.