Inside Sales Support

Join to apply for the Inside Sales Support role at Brown Equipment Company BEC
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If you enjoy being hands‑on, working closely with customers, and supporting a sales team from the front lines, this role is for you. As an Inside Sales Support professional, you’ll be a key player in our day‑to‑day operations—supporting parts operations, coordinating sales activity, and ensuring our customers receive exceptional service.

• Professionally handle incoming requests from customers and the outside sales team
• Manage and support effective parts department processes to ensure internal and external customer satisfaction
• Maintain accurate parts inventory, including continuous and annual physical inventory counts
• Process parts warranty claims and returns within required time frames
• Create purchase orders for drop shipments, rush orders, and special orders in the ERP system
• Maintain the retail shop, including restocking shelves and collaborating with marketing to improve product visibility

• Provide daily support to the outside sales team
• Process and expedite customer parts and sales orders
• Create, maintain, and verify parts quotes, sales orders, and service orders
• Support fulfillment of equipment quotes
• Coordinate freight logistics for equipment deliveries related to service and sales
• Develop and maintain strong working relationships with vendors and manufacturers
• Ensure accurate and complete information is captured in the ERP system
• Communicate opportunities or issues requiring additional attention to the outside sales team

• Excellent communication, time management, and organizational skills
• Ability to multitask in a fast‑paced, in‑office environment
• Strong customer service focus
• Self‑motivated with the ability to prioritize work independently
• Team‑oriented mindset
• Strong technical skills; mechanical or service‑minded aptitude preferred
• ERP experience preferred (Oracle Net Suite a plus)

• High school diploma or equivalent required
• Prior experience in inside sales, parts, or sales support preferred

• Valid driver’s license with an acceptable driving record
• Occasional travel may be required

Ready to be part of a team where your work makes an impact every day? Apply today.