Retail Associate - Donation Receiving Associate

Join our fun, flexible, fast‑paced team at Goodwill Industries of Greater Cleveland & East Central Ohio. We are hiring part‑time Donation Receiving Associates for our North Canton store. We seek team players with exceptional customer service skills who treat others with respect and prioritize people, just as we do.

• Bonus incentive plan
• Generous paid time off
• Retirement planning with company match
• Employee Assistance Program
• Medical, dental & vision benefits at a fraction of the premium cost (full‑time employees)
• Short‑term and long‑term disability insurance at no cost
• Life insurance at no cost
• Paid holidays

• Ensure 100% donor and customer satisfaction through prompt and courteous service.
• Greet donors with enthusiasm, assist with unloading donations, offer tax receipts, and maintain accurate daily donation counts.
• Keep the donor area neat, organized, and safe. Report any equipment malfunctions or building issues to leadership.
• Secure the donor door at the end of each day, ensuring all protocols are followed.
• Notify leadership of sizable items that require special handling.
• Handle donations carefully, sorting items into categories (e.g., apparel, shoes, wares) per agency policies.
• Tag and place sorted items in assigned areas while maintaining safety standards, such as adhering to the two‑finger rule when filling and stacking totes.
• Process materials to support production goals, directly or indirectly.
• Provide every donor with a tax receipt and conclude each interaction with, "You changed a life today, thank you!"

• Previous experience working with the public is preferred.
• Ability to interact with donors and customers using courtesy and tact.
• Strong organizational and multitasking skills.

Goodwill is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status.

Background check required.