Customer Service Representative

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This range is provided by Pinnacle Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$18.00/hr - $20.00/hr

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We are currently looking for a Customer Service Representative to join our team on a 1-year contract
.

Location: North Canton, OH 44720

Pay Rate: $20/hour

Work Mode: 100% Onsite

Shift Options (Mon–Fri): (Overtime available and may be mandatory based on business needs)

Qualifications:

• Reliable and dependable
• Strong communication skills (verbal & written)
• Ability to understand business efficiency and logic
• Ability to learn new systems/software quickly
• Experience in customer service, banking, call center, field service, or high-volume scheduling required

Key Responsibilities:

• Monitor real-time Call Management System to meet SLA targets
• Schedule and assign Customer Service Engineers (CSEs) efficiently
• Review call lists and prioritize urgency
• Communicate with customers regarding ETA, updates, and escalations
• Support Field Technicians via phone and email
• Escalate urgent service and operational issues to management
• Assist in training new team members
• Participate in conference calls as required
• 2 weeks of paid training
• Week 2:
  Mirrors assigned long-term shift

Seniority level: Not Applicable

Employment type: Contract

Job function: Manufacturing

Industries: Transportation, Logistics, Supply Chain and Storage

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