IT Systems Support Specialist​/TierSupport Engineer

Overview

Key Skill - Infra, Oracle, Citrix, Monitoring, Tier2 Support

Below is the detailed

Job Summary:

Manage and maintain our Windows-based server environment and virtual desktop infrastructure. This role is critical for ensuring system uptime, resolving security vulnerabilities, and managing enterprise storage and network shares.

• Server & Infrastructure Monitoring:
  Utilize enterprise server monitoring tools to proactively identify and resolve performance bottlenecks.
• Virtualization Management:
  Administer and troubleshoot virtual environments using Citrix Virtual Apps and Desktops or VMware Horizon to ensure seamless remote access.
• Security & Vulnerability Management:
  Regularly scan for security vulnerabilities, implement patches, and ensure compliance with corporate security protocols.
• Storage & Network Shares:
  Configure and maintain NAS (Network Attached Storage) systems and manage permissions for complex network shares.
• Windows Administration:
  Perform advanced troubleshooting for Windows Server 2022/2025, including Active Directory, DNS, and Group Policy management.

• Experience:
  
  5+ years in a Tier 2 or Tier 3 technical support role.
• Technical Proficiency:
  • Strong hands-on experience with Windows Server environments.
  • Proven ability to manage Citrix or VMware Horizon infrastructure.
  • Deep understanding of Network Shares and NAS protocols (CIFS/NFS).
  • Security Focus:
    Knowledge of vulnerability management workflows and tools (e.g., Nessus, Qualys).
  • Analytical
    
    Skills:
    
    Ability to use monitoring data to drive root cause analysis for recurring system issues.

• Database Support:
  Basic administration of Oracle databases (SQL queries, user permissions).
• Web Server Management:
  Experience configuring and troubleshooting IIS (Internet Information Services).
• Certificate Management:
  Familiarity with Key Factor or similar tools for managing PKI and SSL/TLS certificates.