Benchtop Support Specialist

Schedule: 40 hours/week | Monday–Sunday | Starting out their hours will be 8:00am - 4:00pm after about 2 months they will move to 11am - 7pm

The Benchtop Support Specialist will provide IT support within the Digital Plant organization to ensure compliance, reliability, and performance of GxP-regulated benchtop systems and laboratory instrumentation. This role supports manufacturing, quality, and quality control operations by maintaining validated systems, enhancing applications, and ensuring adherence to regulatory requirements.

This position requires strong experience in pharmaceutical/biotech environments, GxP compliance, data integrity, validation, and cross‑functional collaboration. The ideal candidate brings both technical IT support experience and a strong understanding of GMP-regulated shop floor and laboratory operations.

• Provide administration, support, and enhancements for benchtop instrumentation applications and associated PC hardware in a GxP environment.
• Support instruments such as cello meters, plate readers, flow cytometers, TFF systems, nucleic counters, mixers, and fillers.
• Perform system installations, configurations, validation lifecycle activities, and user training.
• Manage incidents, changes, problems, and assets using enterprise systems (e.g., Service Now, Infinity).
• Maintain documentation to ensure systems are reliable, secure, and audit‑ready.

• Ensure compliance with Data Integrity guidance, cGMP, SOPs, FDA/EU regulatory requirements, and Good Documentation Practices.
• Support SDLC activities for laboratory and quality systems.
• Conduct periodic reviews, user access reviews, and account administration.
• Participate in quality management system activities and regulatory audit support.

• Lead or support small‑to‑medium projects and system enhancements.
• Act as site liaison with global IT partners for alignment on solutions and implementations.
• Provide SME guidance on application configuration, cybersecurity, automation, and regulatory defense.
• Identify and implement continuous improvement and efficiency opportunities using Lean/OpEx principles.

• Provide on‑call support for commercial operations as needed.
• Work in office, laboratory, and cleanroom environments (PPE required).
• Lift and move equipment (up to 25 lbs.) as required.

• Bachelor’s degree in Life Sciences, Engineering, Computer Science, or equivalent experience.
• Minimum 5 years of experience in pharma/biotech or other regulated industry.
• Experience supporting benchtop instruments and laboratory applications in a GxP environment.
• Strong knowledge of Data Integrity, GMP, SDLC, and regulatory compliance (FDA/EU).
• Experience with enterprise systems (e.g., Service Now, Infinity, Veeva).
• Understanding of networks, servers, databases, and PCs.
• Strong project coordination, analytical, and communication skills.
• Ability to work independently in a fast‑paced, highly matrixed environment.

• Experience with TFF systems, nucleic counters, mixers, fillers, FIT systems.
• Familiarity with Veeva Document Management and Infinity QMS.
• Lean / Operational Excellence knowledge.
• Prior manufacturing enterprise systems support experience.