Senior Customer Success Director College Park, Maryland, Customer Success College

Overview

IonQ is developing the world’s most powerful full‑stack quantum computer based on trapped‑ion technology. We are pushing past the limits of classical physics and current supercomputing technology to unlock a new era of computing. Quantum computing has the potential to impact every area of human society for the better. IonQ’s computers will soon redefine industries like medicine, materials science, finance, artificial intelligence, machine learning, cryptography, and more.

IonQ is at the forefront of this technological revolution.

• Collaborate directly with global clients who are defining and solving real‑world challenges using IonQ’s trapped‑ion quantum computers.
• Understand customer technical needs and remove barriers to product adoption, enhance customer loyalty and retention, and boost satisfaction while actively minimizing churn.
• Expand IonQ’s user base by identifying real‑world challenges for industry customers and creating workshops, challenges, and curricula that empower them to learn and apply quantum computing to drive value for their businesses.
• Define new service offerings based on customer feedback and IonQ’s strategic business goals, and drive the successful execution and operation of these offerings.
• Gain a deep understanding of our hardware and software capabilities to assist customers in optimizing performance.
• Represent IonQ on standards bodies, government committees, quantum working groups, industry panels, and other relevant forums as needed.
• Collaborate with Product Management, Product Marketing, Sales, and Engineering teams to provide valuable customer insights on product functionality, documentation, and educational materials.
• Leverage project/program management skills to oversee multiple, interconnected projects and initiatives, aligning them with strategic organizational goals.

• Masters or PhD in Physics, Computer Science, Machine Learning, Operations Research, or a related STEM field.
• 5+ years of experience in technical customer‑facing roles or equivalent, with a proven track record of performance and goal achievement.
• 3+ years of experience creating customer‑facing content such as training material, success plans, playbooks, and workflows.
• Hands‑on experience with Python and quantum frameworks such as Qiskit, Cirq, Penny Lane, or other quantum computing SDKs.
• Working knowledge of Jupyter Notebook, Google Colab, or similar platforms.
• Strong understanding of key concepts and mathematical techniques relevant to quantum computing, including linear algebra and probability.
• Exceptional technical and executive presentation skills, with the ability to influence and inspire audiences ranging from researchers and end‑users to C‑suite executives.
• Proven ability to teach complex topics to diverse audiences, tailoring curricula to customer needs.
• Demonstrated success in working collaboratively within a team environment.

• In‑depth knowledge of the strengths and weaknesses of various quantum computing hardware platforms and a solid understanding of quantum hardware‑software dependencies.
• Familiarity with subscription‑based and renewal business models.
• Experience creating business strategies, guidelines, and objectives, and implementing them with data‑driven reports.

This position can work onsite or hybrid from one of our offices (College Park, MD, Bothell, WA) or fully remote in the US or Canada. Travel: up to 30%.

The approximate base salary range is $221,925 - $290,558. Total compensation includes base, bonus, and equity. Our benefits package (for US employees) includes comprehensive medical, dental, and vision plans, 401(k) matching, unlimited PTO and paid holidays, parental/adoption leave, legal insurance, a home internet stipend, and pet insurance.

At IonQ, we believe in fair treatment, access, opportunity, and advancement for all while striving to identify and eliminate barriers. We are committed to equity and justice. We welcome different voices and viewpoints and do not discriminate on the basis of race, religion, ancestry, physical and/or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, transgender status, age, sexual orientation, military or veteran status, or any other basis protected by law.

We are a proud Equal Employment Opportunity employer.

Job : 1341