Tax Information Specialist - Bothell

Tax Information Specialist 1 (TIS1) – Bothell, WA

The Department of Revenue's Compliance Division is looking for an instinctive individual to fill a vacant Tax Information Specialist 1 (TIS1) position in Bothell, WA. The TIS1 is part of Revenue's "front line" of taxpayer service, providing accurate and quick assistance with business registration and reporting requirements.

The hiring manager may start screening applicants as early as Fe  uary 26, 2026, and make a hiring decision at any time after. It will be to your advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work‑life balance, with amazing leadership and talented co‑workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness. Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

The salary listed for this position does not include the 5% premium pay for positions based in King County.

We are seeking a dynamic customer service professional with a strong work ethic who will serve taxpayers by educating, interpreting, and providing instruction on Washington State tax laws, rules and reporting.

• Opening accounts and issuing Unified Business Identifier numbers for new businesses, collecting application fees and assisting with working family tax credit applications.
• Completing Use Tax Declarations and Use Tax Returns by determining eligibility for exemptions or assessment of Use Tax on motor vehicles, vessels, and aircraft.
• Receiving, recording and accounting for monies and checks received in payment of tax returns, tax warrants, invoices and applications.
• Filing legal documents with courts.

• Possess critical use of customer service skills with an expert ability to prioritize and resolve numerous situations simultaneously.
• Become proficient in state tax laws and rules to advise customers on their rights and responsibilities as a taxpayer.
• Identify a customer's issue, and quickly be able to find a logical way to assist the customer.

Written communication

• Consistently follows standardized rules of language regarding spelling, punctuation, grammar, word usage, sentence structure, and composition.
• Composes clear, direct, and succinct written messages that effectively convey ideas or information to the intended reader.
• Recognizes when language requires adjustment to achieve understanding by differing readers and easily rewords messages accordingly.

Verbal Communication

• Interacts with and reads the audience, recognizes problems, and adjusts the language, tone, pace, volume, etc. as necessary to ensure audience understanding.
• Explains or presents information in a clear, concise, logical manner that achieves understanding of the intended message.
• Asks questions to confirm understanding of the customer when assisting them in person or over the phone.

Research, Analysis, and Problem Solving

• Thinks through all facets of an issue and demonstrates attention to detail.
• Analyzes complex business activities by interpreting and applying rules, laws and other applicable research material. Develops insights and applies innovative solutions beyond those traditionally considered.
• Recognizes, defines, and solves problems by analyzing relevant information and encouraging alternative solutions.

Interpersonal Skills

• Calmly listens, assesses,…