Library Technical Assistant - Bothell

Job Number:

King County Library System (KCLS) is seeking a motivated and skilled and passionate Library Technical Assistant (LTA) to provide service to the Alder region of King County libraries. This position primarily serves the Bothell Library.

The Library Technical Assistant performs operation and circulation duties as assigned and serves as a first point of referral for material handling issues. This position provides basic assistance to patrons with checking and locating requested materials, programs, and services, both in person and/or on the phone. The LTA also assists patrons with library accounts and technology, responds to and resolves building, technology, and patron issues whenever necessary following system procedures, requesting assistance as needed.

In addition, Library Technical Assistants help troubleshoot the Automated Material Handling (AMH) system and uphold and practice the principles of intellectual freedom.

The successful candidate will be able to manage multiple priorities, adapt to changing needs, and consistently deliver a high standard of customer service in a fast-paced service environment. The ideal candidate will bring direct customer service experience, demonstrate comfort and confidence working with diverse communities, and show a genuine passion for serving the public. This role requires a strong team player who can follow established procedures while remaining flexible, adaptable to evolving service demands and willing to help resolve patron behavior issues in the library if needed.

Applicants must attach a current resume and cover letter which addresses relevant work experience, education, and training as it relates to this position.

Sunday: 10:30 a.m. – 6:15 p.m. at Bothell
Monday: 9:30 a.m. – 6:15 p.m. at Shoreline
Tuesday: 2:15 p.m. – 8:15 p.m. at Bothell
Wednesday: 11:30 a.m. – 8:15 p.m. at Bothell
Thursday: 9:30 a.m. – 6:15 p.m. at Bothell

Schedules are subject to change based on business needs.

• Assists patrons and staff regarding circulation and basic information needs via phone and in-person. Registers new patrons and handles library accounts and inquiries. Redirects patrons and staff to appropriate sources to resolve questions as needed.
• Processes incoming and outgoing library materials both manually and with the Automated Material Handling (AMH) machine. Reviews items for any issues that need to be addressed (e.g., damaged materials, items that belong to other institutions, items to evaluate).
• Loads carts with materials and shelves them in appropriate shelving and/or locker locations. Runs materials management reports and pulls and checks in items as appropriate.
• Provides assistance and guidance to patrons on library technology and equipment use, including hardware and software support needs.
• Troubleshoots basic technology issues and reports equipment repair needs and non-routine maintenance, as necessary.
• Supports patrons and system staff with scheduling and using the library facility, including meeting and study rooms.
• Resolves patron incidents, concerns and conflicts ensuring the Code of Conduct is followed or redirects as appropriate.
• Assists with promotion and display of library materials, services, and programs.
• Performs daily cash handling and register functions, and associated reconciliation and deposits.
• Assists with the daily responsibility of opening, maintaining, and closing library facilities, including ordering office and equipment materials and supplies.

• Valuing Diversity – Manages relationships with all kinds and classes of people inclusively and equitably. Respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.
• Customer Focus – Primarily focused on customer needs. Able to deliver high-quality, value-added services.…