Warehouse Supervisor

Position Overview

The Warehouse Operations Manager oversees all day-to-day warehouse activities, including inbound receiving, outbound shipping, e-commerce fulfillment, labor allocation, and real-time operational communication. This is a hands-on, fast-paced leadership role responsible for execution, staffing, productivity, and service levels. As the company expands into high-volume fulfillment, this position ensures efficient, accurate, and scalable warehouse operations.

• Warehouse Leadership & Daily Execution
  • Lead and manage all warehouse operations for inbound, outbound, and fulfillment workflows.
  • Ensure all orders are picked, packed, staged, and shipped accurately and on time.
  • Monitor workflow and adjust labor allocation and priorities based on volume, staffing levels, or cut-off timelines.
  • Serve as the primary operational point of contact for warehouse staff and internal partners.
• Inbound Operations
  • Oversee receiving, unloading, inspection, and put-away of inbound shipments.
  • Verify accurate receipt of goods against purchase orders and packing lists.
  • Maintain real-time communication with logistics, procurement, and vendors regarding delays, shortages, or inbound issues.
• Outbound Shipping & Fulfillment
  • Manage picking, packing, labeling, staging, and shipping for B2B, e-commerce, and intercompany orders.
  • Prepare and review Bills of Lading (BOL), packing lists, parcel labels, and other shipping documentation.
  • Coordinate shipments with carriers and logistics teams to meet daily shipping deadlines.
  • Ensure operational accuracy, speed, and compliance across all fulfillment channels.
• E-Commerce & High-Volume Order Management
  • Lead high-volume order processing for e-commerce platforms.
  • Implement efficient batch picking, packing, and parcel shipping workflows.
  • Collaborate with Logistics and IT to optimize WMS workflows and system configurations.
• Labor & Staffing Management
  • Supervise warehouse staff, including receivers, pickers, packers, forklift drivers and shipping clerks.
  • Identify staffing needs and proactively escalated labor requirements.
  • Assign daily tasks, monitor productivity, and enforce attendance/timekeeping rules.
  • Train team members on SOPs, safety protocols, and system processes.
• Operational Communication
  • Respond promptly to operational emails and internal business requests.
  • Escalate delays, labor shortages, risks, or service threats in real time.
  • Provide daily updates on inbound/outbound status, exceptions, and fulfillment progress.
• Process Control & Continuous Improvement
  • Enforce warehouse SOPs for receiving, picking, packing, shipping, and inventory handling.
  • Identify inefficiencies and implement process improvements to reduce costs and increase throughput.
  • Maintain KPIs for order accuracy, productivity, speed, and overall operational health.
• Inventory & Quality Control
  • Oversee accurate inventory handling, storage location management, and warehouse organization.
  • Lead cycle counts, quarterly audits, and discrepancy investigations.
  • Monitor damages, shortages, mis-picks, and rejections; document and height as needed.
  • Manage inventory flow and collaborate with Sales Operations Managers on order planning and fulfillment.
• External Warehouse & Inter-Facility Coordination
  • Coordinate processes and communication with external 3PL or warehousing partners.
  • Support load planning, storage strategies, and inter-facility transportation.
  • Ensure consistency with company standards across all distribution locations.
• Safety & Compliance
  • Ensure proper equipment operation, dock safety, and facility organization.
  • Maintain a clean, structured, and compliant warehouse environment.

• 5+ years of warehouse, distribution, or fulfillment operations management experience.
• Strong understanding of inbound/outbound workflows, picking/packing, and shipping documentation.
• Experience preparing BOLs and coordinating LTL, FTL, and parcel shipments.
• Background in high-volume distribution center or e-commerce fulfillment.
• Proficiency with WMS/ERP systems.
• Proven leadership experience overseeing warehouse teams.
• Strong communication skills and ability to respond rapidly to operational needs.
• Bilingual (English/Spanish) strongly preferred.
• Experience in multi-site or national distribution environments.
• Familiarity with coordinating between 3PLs, external warehouses, and corporate operations.
• Experience supporting inter-facility logistics, storage optimization, and load planning.

• On-time shipping & receiving
• Order accuracy & fulfillment speed
• Labor productivity and overtime utilization
• Inventory accuracy & shrink reduction
• Safety compliance & incident rates
• E-commerce turnaround time and SLA adherence