IT Technician Tier 2

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Full Time North Bergen, NJ, US

2 days ago Requisition

Salary Range: $55,000.00 To $95,000.00 Annually

BRAM Auto Group is currently seeking an IT Technician – Tier 2 to join our team.

At BRAM Auto Group, we redefine luxury automotive by providing the highest standard of service and leading the industry in innovation for our customers. We take pride in being one of the most prestigious luxury automotive management groups comprised of 13 dealerships throughout the NYC/NJ region that includes Lexus, Honda, Toyota, Cadillac, Ineos Grenadier, Genesis and Hyundai brands.

We are recognized for our prestige service and constantly growing client base, which means that our teams and dealerships are growing rapidly too!

• Provide mostly onsite support for computers, peripherals, and user-related questions for multiple locations in the NY Metro area.
• Ensure customer satisfaction while driving toward maximized customer service at all times.
• Adhere to all system processes and procedures, including ticket entry and generating reports on request.
• Provide user assistance as needed.
• Document all support work in a timely manner within company policy guidelines.
• Complete special projects as assigned.
• Manage, configure, and support Microsoft Intune for device enrollment, application deployment, compliance policies, and endpoint security.
• Provide network infrastructure support including Meraki and Fortinet firewalls, switches, wireless access points, VPNs, and SD‑WAN environments.
• Assist in monitoring, maintaining, and troubleshooting LAN/WAN network performance across multiple dealership sites.

• Superior written and verbal communication skills.
• Outstanding interpersonal skills with the ability to maintain a professional demeanor when handling complex user issues.
• Comfortable working under pressure and meeting deadlines.
• Experience with Connect Wise or similar remote management tools.
• Proficiency in:
  • Windows Desktop & Server OS
  • MS Active Directory
  • Office 365 (including security services)
  • LAN/WAN networking (Firewalls, Switches, Wireless APs)
  • TCP/IP
  • Microsoft Intune / Endpoint Manager
  • Network infrastructure tools including Meraki Dashboard and Fortinet Forti Gate management

• Knowledge of the automotive industry
• Experience with CDK Drive and other DMS products
• CompTIA Network+
• Microsoft Certified:
  Windows Client or Modern Desktop Administrator Associate
• Microsoft 365 Certified:
  Fundamentals or Administrator Associate
• ITIL Foundation Certification
• Cisco Meraki certifications (e.g., ECMS1/ECMS2)
• Fortinet NSE certification(s)
• Microsoft Intune or Endpoint Administrator Certification (MD-102 recommended)

Job Type: Full-time

Salary: $55,000 - $95,000.00 per year

• 401(k)
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• 3+ years

• 8 hour shift
• Monday to Friday

• North Bergen, NJ 07047:
  Reliably commute or planning to relocate before starting work (Required)

• Help desk: 1 year (Preferred)
• Windows: 3 year (Preferred)

Headquarters location and occasional dispatch to Dealership locations in NY and NJ