Scheduling Coordinator

Overview

Join RCCA as a Temporary Scheduling Coordinator and play a vital role in ensuring a seamless patient experience! As a Scheduling Coordinator, you'll be at the heart of our operations, efficiently managing patient appointments and tests. You'll handle all incoming calls with professionalism, directing them to the appropriate personnel and ensuring clear communication between patients and our dedicated medical staff. This role may also involve coordinating external and surgical scheduling.

Become a crucial link in our healthcare team, helping us deliver exceptional care every day.

Employment Type:

Temporary Full Time

Schedule:

Monday - Thursday from 7:30 am - 5:30 pm

Length of assignment:
Three Months

Location:

North Bergen, NJ

Compensation: $15.58 - $21.00 Per Hour
Compensation packages based on your unique skills, experience, and qualifications

• Answer all incoming calls, assess callers’ needs, and direct to appropriate personnel; page clinic personnel as appropriate and obtain and communicate messages accurately and timely.
• Efficiently schedule new patients, patient referrals, and returning patients in the computer system according to physician and/or office guidelines; for new and/or referred patients, set up in system with appropriate documentation and coding; cancel or reschedule appointments according to physician schedule changes and notify appropriate clinic personnel.
• Obtain and enter all authorization and correspondence relating to referrals in patients’ charts and/or electronic medical records (EMR).
• Collect co‑pays, deductibles, and other out‑of‑pocket amounts at time of visit.
• Maintain primary office scheduling template containing all physician meetings, satellite schedule, rounding and call coverage.
• Arrange for patients to have financial counseling as needed.
• Demonstrate an understanding of patient confidentiality to protect the patient and the clinic/practice.
• Follow policies and procedures to contribute to the efficiency of the front office and cover other front office functions as requested.
• Prepare correspondence, memos, forms, and other typing as requested by supervisor.
• May schedule outpatient appointments/tests/surgeries and hospital admissions upon request and obtain necessary pre‑certification as required.
• May communicate to patient about surgeries or tests being scheduled and potential prep work needed, inquire about test specifics from necessary parties and gather patient information as needed.
• May be responsible for follow‑up on all pre‑operative tests to ensure cleared for surgical procedure and communicate with physician and patients if further testing is required before surgery is performed.
• May be responsible for scheduling post‑operative follow‑up appointments with physicians.
• Where applicable, possess a basic understanding of medical terminology for tests and surgical procedures, including coding and the ability to look up codes specific to diagnosis, surgery and scheduling procedure.

• High school diploma or equivalent required. Minimum three years office experience, preferably in a medical office setting. Knowledge of medical terminology and coding required.
• Must have excellent communication skills, written and verbal. Proficiency in Microsoft Office (Outlook, Word, Excel) required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds.

Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.

• Uses Technical and Functional
  
  Experience:
  
  Possesses up‑to‑date knowledge of the profession and industry; is…