Sales Associate III

Overview

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Sales Associate Job Description

• SALES FLOOR:
  Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results, while remaining aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador and demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in local market with potential impact on business performance and supports local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Creates positive impressions by presenting attire consistent with Coach’s Guide to Style and builds credibility as a personal fashion advisor with knowledge of competition and product.
• Provides in-depth product knowledge including features, benefits, current offerings, and overall value; communicates current pricing and promotions.
• Discusses product features, leverages cross-selling, and cross-sells/add-ons related to the customer’s needs.
• Sensitive to customers’ needs and tailors approach by reading cues; attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and follows up consistently to influence/close the sale.
• Maintains a calm and professional demeanor; welcomes feedback and adapts behaviors as appropriate.
• Fosters teamwork and a team-selling environment; promotes and endorses a positive, collaborative culture.

• Ensures all daily tasks are completed without negatively impacting service or Coach standards.
• Completes daily operational tasks including maintaining store, backroom, cash wrap and visual merchandising to Coach standards.
• Maintains a clean and tidy selling floor at all times.
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection.
• Replenishes inventory on the sales floor as needed.
• Supports Store Inventory Process by processing shipments, stocking shelves, replenishing the sales floor, and maintaining strong organizational standards in the stockroom and on the floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges and efficiently processes customer transactions (Purchase, Return, Exchange, Found Order, etc.).
• Helps prepare the store by organizing functional areas, performing routine cleaning, and maintaining visual merchandising expectations.

• Drive For Results:
  Can be counted on to exceed goals; top performer; focused on the bottom line.
• Customer Focus:
  Dedicated to meeting customer needs; builds trust and strong relationships.
• Creativity:
  Generates new and unique ideas; connects unrelated notions.
• Interpersonal Savvy:
  Relates well to different people, builds rapport and handles tension with tact.
• Learning on The Fly:
  Learns quickly, adaptable, analyzes successes and failures for improvement.
• Perseverance:
  Energetic, driven, and persistent.
• Dealing with Ambiguity:
  Adapts to change and handles risk with composure.

• Experience:
  
  1-3 years of previous sales experience, preferably in a luxury retail service environment. Knowledge of fashion trends and marketplace competition.
• Education:
  
  High school diploma or…