Retail & Business Operations Manager

The Line Bike Experience is reinventing how people experience bikes. We make cycling more accessible, more fun, and less of a hassle—whether someone is sightseeing, riding with family, training for fitness, exploring gravel, or chasing competition. We combine retail, rentals, service, fitting, custom builds, and community into one welcoming ecosystem.

We’re hiring a Retail & Business Operations Manager to lead our retail culture while also managing end-to-end business operations. This role blends people leadership, operational organization, and customer experience design
.

You will develop and coach the retail team, run operational systems for scheduling, facilities, and inventory, and ensure welcoming and mission-aligned experiences for riders of all types—from newcomers to competitive athletes. You will also partner closely with our Rental, Service, and Marketing Managers and serve as the primary on-site leadership presence.

This is a hands-on leadership role for someone with excellent retail instincts, high energy, strong communication skills, and the ability to coach and uplift a customer-facing team in a dynamic environment.

Create a welcoming environment for riders of all ages and backgrounds

Ensure the team follows The Line’s customer experience principles

Build a curious, educational, and fun shop culture

Lead from the floor as sales and customer engagement leader

Train staff in consultative sales and product education

Own merchandising presentation and in-store product clarity

Stay current on gravel and mountain tech, trends, and components

Partner with Marketing on promotions and events

Hire, onboard, train, and coach retail staff

Conduct 1:1s and support employee development

Build staffing schedules and coverage models

Address escalations with empathy and service recovery

Store Operations

Oversee daily operations across retail, rental, and service

Lead opening/closing as needed and manage keyholder responsibilities

Coordinate staffing for peak periods, weekends, and events

Maintain shop cleanliness, safety, and presentation standards

Partner with Café and Events teams on facility and program needs

Payroll, HR & Compliance

Approve payroll, hours, PTO, and break compliance

Maintain employee documentation and onboarding

Support policy and standards implementation

Ensure compliance with labor and safety requirements

Maintain retail inventory accuracy and replenishment

Lead cycle counts and annual audits

Manage ordering, receiving, and vendor communication

Coordinate special orders and customer timelines

Financial & Business Support

Monitor labor efficiency and staffing cost

Support loss prevention and inventory control

Identify opportunities to improve experience and revenue

Contribute to budgeting, forecasting, and sales planning

You’ll thrive here if you:

Love retail and enjoy being with customers

Can balance culture + operations + team development

Are organized, reliable, and calm under pressure

Are excited about cycling (even if you’re not a racer)

Believe specialty retail should be welcoming, not intimidating

Required

5+ years retail experience (cycling/outdoor/sporting goods preferred)

5+ years leadership or team coaching experience

Strong customer communication and service instincts

Ability to manage multiple priorities and systems

POS & inventory software proficiency;
Microsoft productivity tools

Working knowledge of gravel or mountain bikes (or willingness to learn)

Weekend availability

Full time on-site

Preferred

Formal retail training experience

Bilingual or multilingual

Paid time off + holidays

Employee discounts on retail and rentals

Professional growth opportunities

Weekend availability required

Full time on-site role

Apply today and help us reshape what a modern bike shop can be.

Apply with: Resume + short note about yourself and why you’re a good fit for the role
Email: Infoe