Shift leader, Restaurant​/Food Service

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Shift Leader

Summary:

Shift Leaders are responsible for coaching crew members throughout their shift to execute operational brand standards and deliver a great, friendly guest experience. They set goals, provide job assignments, and motivate others while celebrating successes and providing timely feedback.

• Team Environment
  • Support a respectful team environment
  • Communicate shift priorities, goals, and results with team members
  • Support the training of crew members as requested
  • Provide coaching and feedback to crew members
• Operational Excellence
  • Create and maintain a guest‑first culture in the restaurant
  • Resolve guest issues promptly
  • Ensure brand standards, recipes, and systems are executed
  • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety, and sanitation guidelines; comply with local and state laws
• Profitability
  • Drive sales goals and results
  • Execute restaurant standards and marketing initiatives
  • Manage cash over/short during shift
  • Ensure all products are prepared according to brand standards

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High school diploma or equivalent (preferred)

Seniority level:
Entry level

Employment type:

Full‑time

Job function:
Management and Manufacturing;
Industry: Restaurants

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