Area Manager, Management Operations Manager

Location

400 Smoke Tree Plz, North Aurora, IL 60542

Sunday - Thursday 4p-12am

The Area Manager is a people‑first leader responsible for directly managing and developing a team of leads and associates in our fulfillment centers. The role involves driving process improvement, maintaining a safe work environment, tracking operational performance across a variety of metrics, fostering employee engagement onsite, and owning the development of the team. Area Managers receive exposure across departments and shifts to contribute to operational and cultural excellence, diversifying their experience and exposing them to all aspects of our fulfillment and logistics operations.

This role reports to the Operations Manager, Fulfillment Operations, who serves as the backup.

• Manage, build, and develop a team of 30+ warehouse associates (Temp and FTE).
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
• Partner with other Area Managers to balance labor, ensuring efficient shifts while meeting all goals.
• Own operational metric reporting, including VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on‑time receiving and shipping, merchant SLA’s and injury rate; identify areas for improvement, troubleshoot problems, and implement solutions to maintain standards.
• Ensure teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can perform at their best. Assign tasks, provide coaching and accountability, and motivate teams toward achieving performance goals.
• Develop Lead talent, ensuring Lead associates have the necessary tools, training, and resources to meet standards.
• Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment, and employee wellbeing.
• Review and approve associate timecards daily.
• Serve as the contact for escalated issues, mitigating risk and resolving quickly and effectively.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Supervise daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures, maintain compliance with hygiene and contamination control standards, and promote a culture of accountability among associates.
• Additional duties and responsibilities as necessary.

• 2+ years of people management and operational leadership experience within a high‑volume 3PL fulfillment environment. Preferred experience in ecommerce, retail, and manufacturing industries.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Solid computer skills and working knowledge of Microsoft Word, Excel, Power
  
  BI and TMS systems.
• Strong analytical skills and experience tracking and achieving KPIs.
• Excellent attention to detail and communication skills.
• Comfortable navigating and managing ambiguity.
• Hardworking with a focus on learning, detail‑oriented, and passionate about helping small businesses compete online.
• Ability to build and maintain relationships with business stakeholders and carrier partners.
• Must be willing to work rotating shifts and non‑traditional hours as needed to support business operations.

• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• See Our High‑Performing Culture & the Ship Bob Instagram page (@lifeatshipbob)

Ship Bob believes in transparency while providing a competitive total compensation package with a pay‑for‑performance approach. We are targeting a salary range of $60,000 - $70,000 for this role. The full base pay range for this position in our compensation architecture is $50,363 - $83,938. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company’s discretionary bonus plan based on Company’s plans and in accordance with Company’s policies.

The…