T-Mobile Authorized Retailer Sales Associate

T-Mobile Authorized Retailer Sales Associate at GP Mobile

Chase at Luna Wireless, an Authorized T-Mobile Retailer!

Luna Wireless is one of the largest Authorized T-Mobile Retailers in the US.

Seeking candidates with hustle and ambition for unlimited potential. If you want to earn unlimited commissions while working in a fun, fast‑paced environment, Luna Wireless is the place to be! FT and PT positions available.

• Commission
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Donation matching
• Employee discounts
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Retail Sales Representatives (RSR) work as a member of a Retail Team of Experts to bring the T‑Mobile brand to life. They are brand ambassadors who build energy and excitement around our products and services. They thrive in a fast‑paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving.

They immerse themselves in significant connections with customers and are passionate about the connected world, continuously building expertise in uncovering needs and educating, demonstrating, and recommending device and service solutions. This role is a learning role; new associates work with their team and proactively build skills and proficiencies.

• Build proficiency in serving and selling to customers, providing a world‑class customer experience and building loyalty.
• Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in‑store.
• Explore individual needs and provide hands‑on demonstrations of the latest technology in‑store.
• Side‑by‑side sell personalized solutions beyond the bare‑bones device and service plan, including accessories and IoT devices.
• Approach service and sales needs with composure, integrity, and compassion.
• Consistently use digital tools to demonstrate coverage, plan benefits, and ‘live unlimited’ messaging.
• Complete training on T‑Mobile in‑store experience, new skills, processes, knowledge of systems and reference resources.
• Make the most of time on shift, consistently seeking information and learning about innovations.
• Handle cash and support store operations as needed.
• Collaborate with T‑Mobile employees across channels to own the customer experience, resolving issues seamlessly.
• Identify and hand off small‑business leads.
• Support team initiatives and create an inclusive environment.

• Passionate customer advocate who can connect authentically and have fun.
• Competitive drive and proven ability to succeed in a fast‑paced sales environment.
• Willingness to work alongside peers and store leaders, learning and sharing ideas.
• Effective at balancing customer needs and performance goals.
• At least 6 months of customer service and/or sales experience; retail environment preferred.

• Competitive base pay plus milestone bonuses.
• Benefits for part‑time and full‑time associates.
• Medical, dental and vision benefits.
• 401(k) plan.
• Generous paid time‑off programs.
• Phone service discounts.
• Serious growth potential for your career.

• At least 18 years of age.
• Legally authorized to work in the United States.
• High School Diploma or GED.
• Bilingual candidates encouraged to apply.

We are dedicated to building a diverse, inclusive, and authentic workplace. We encourage individuals of color, veterans, military spouses, individuals with disabilities, LGBTQ+ people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team.