General Manager

Description

• Supervise the interviewing, hiring, training, evaluating, counseling and termination processes
• Provide support to managers in employee development
• Perform daily, weekly, and monthly meetings to communicate overall direction and provide leadership and communication
• Communicate regularly with owners and corporate personnel all budget, revenue and forecasts as required
• Maintain professional and positive relationship with owners
• Oversee all operational aspects of the hotel including assisting in departments where needed
• Develop short- and long-term financial and operational plans for the hotel/operation that support overall Step Stone objectives which meet or exceed budget.
• Prepare annual hotel/operation budget.
• Monitor and correct the performance of the hotel/operation through verification and analysis of guest satisfaction systems and monthly financial reports.
• Maintain and correct product and service quality standards by conducting ongoing evaluations and investigating complaints.
• Establish and maintain effective programs to ensure the security and safety of guests, associates, and Step Stone owned or managed assets.

• Must have a comprehensive knowledge of all hotel departments and functions.
• Must have a comprehensive knowledge of applicable Federal, state, and local health, safety, and legal regulations.
• Must have exceptional mathematical and computer skills.
• High school education and relevant training and experience required. Additional education preferred.
• Ability to timely obtain any required licenses or certificates.
• CPR training required and first aid training required.
• Additional language ability preferred.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
• Execute and monitor sales and marketing plans.
• Establish and maintain a proactive human resources function to ensure associate motivation, training, and development, and ensure compliance with wage and benefit regulations and administration.
• Establish and maintain preventative maintenance programs to protect Step Stone’s managed or owned physical assets.
• Administers an effective security function that protects Step Stone managed or owned assets and the safety of guests and associates.
• Effectively communicate and coordinate with all departments during functions.
• Scrupulously follow all Step Stone and hotel policies and procedures.