Branch Customer Service Representative - North Augusta, SC

Overview

The Auto Club Group (ACG) is seeking a Branch Customer Service Representative to promote ACG products and services, provide customer satisfaction, and support branch operations. This is an on-site, full-time role located at the branch facility. The position is available within a program that sources qualified talent for partner companies and is open to Veterans, transitioning military personnel, National Guard and Reserve Members, military spouses, wounded warriors, and their caregivers.

• Greet customers and provide service to meet their needs as the face of the branch.
• Promote products and services, including membership, travel products (car, hotel, basic tour packages), and select banking products.
• Generate leads, share travel and insurance specials, and provide travel information.
• Respond to customer inquiries and escalate to senior staff or agents when appropriate.
• Provide cashiering services: process payments for insurance policies (installment, lapse, or reinstatement), travel tickets, and travel money products; process remittance/depository transfers; balance cash drawer.
• Receive and resolve member/customer complaints; seek management assistance when appropriate.
• Provide administrative support to travel and/or insurance sales staff during peak periods.
• Conduct outbound promotional calls for insurance and/or travel products.
• Perform other duties as assigned.

Minimum Education Required: High School/GED

• Education:
  
  High School Diploma or equivalent.
• Work Experience:
  
  Customer-focused environment experience; ability to provide timely customer solutions; proficiency with Microsoft Office; strong problem-solving and multitasking capabilities; prioritization to meet customer service goals.

• Passion and enthusiasm for working with people.
• Basic mathematical skills for monetary transactions.
• Effective verbal and written communication; teamwork; professionalism in demeanor and service.
• Ability to work under pressure in a high-volume, fast-paced environment.
• Willingness to work irregular hours including holidays, weekends, and community events.

This is an in-office, on-site position. Employees will service ACG members in person and operate from a branch facility.

• Hourly wage: $19.00 – $21.50, based on experience, with incentives and potential annual bonus based on performance.
• Comprehensive benefits package including medical, dental, and vision; 401(k) match; paid parental leave and adoption assistance; PTO, holidays, floating holidays; volunteer day; tuition assistance and professional development; AAA membership; discounts and other perks.

Auto req