Personal Bnkr

Overview

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth—with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. We help you focus on what drives you—turning your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients—that includes all our associates as well.

Role:
Banking Service Professional, the Personal Banker will provide effective support of sales and service activities within the banking office, develop new business by educating existing and potential clients, and exemplify Valley's quality service standards. This role provides a variety of banking solutions by analyzing needs, recommending solutions and selling bank products and services to existing and potential clients. It also performs a variety of routine banking transactions (teller and platform) while supporting the Market Manager in achieving quality service and complying with operational procedures.

• Provide exceptional customer service in accordance with Valley's mission statement. Engage customers with friendly and professional service.
• Know and educate customers on all Bank products and services; cross-sell various products and services.
• Present a confident and professional demeanor to establish trust and gain knowledge from the customer. Analyze needs and recommend appropriate products and services.
• Meet with customers to analyze financial needs and maximize sales opportunities. Offer all bank products and assist with other service needs, open new accounts (checking, savings, certificate of deposit, IRAs), discuss/sell loan products to existing and prospective customers, and promote on-line banking and mobile banking.
• Meet customer expectations and achieve service quality standards. Participate in/oversee the sales referral process, ensure customer financial needs are met, and assist management in coaching and mentoring branch staff.
• Perform all transactions required by customers and use appropriate technology to provide services effectively. Maintain and balance a cash box. Utilize Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in using Coin Machines.
• Act as Vault Teller, ensuring adequacy of Branch cash for daily transactions by assisting in ordering and shipping currency, coin, and controlling-distributing cash to Tellers within prescribed limits.
• Assist in community events (e.g., Habitat for Humanity) and participate in CRA initiatives, activities and programs.
• Report all significant matters, issues and unusual customer activity to Manager; maintain knowledge of compliance and regulatory requirements.
• Maintain knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

• Excellent verbal and written communication. Ability to write correspondence and appropriately demonstrate products and services to customers.
• Excellent interpersonal skills, attentiveness, information retention, tact and diplomacy in dealing with customers and employees.
• Strong analytical, problem solving, and decision-making skills to uncover and resolve complex customer issues.
• Ability to make sound on-the-spot decisions regarding customer transactions; weigh customer satisfaction against Bank exposure to loss or fraud.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Deep understanding of Retail Banking with strong Customer Service skills and ability to engage customers in conversation about products and services.
• Detail oriented with strong organizational skills and high degree of accuracy.
• Ability to manage multiple projects simultaneously.
• Proficient computer skills.

• High School diploma or GED and a minimum of one year experience in customer service, retail sales, hospitality, or similar role.

• Business services experience in branch banking and knowledge of branch operations or successful completion of a Valley Retail training program.
• FIS/IBS (Integrated Banking Solutions).
• Associate's or Bachelor's degree with concentration in accounting, business, finance, economics or a related field.