Hospitality ​/ Hotel ​/ Catering Coordinator, Event Manager ​/ Planner

About TOURISTS Welcome

TOURISTS WELCOME is a hospitality development & management group based in North Adams, MA delivering memorable experiences by connecting guests with breathtaking nature, timeless leisure, local history, and art and music happenings.

In 2018, we opened TOURISTS, a 46-room flagship hotel modernizing the aesthetic of a classic American motor lodge. The land on which the hotel sits straddles the Hoosic River, revealing a network of walking trails, and forest clearings designed for year-round exploration guided by our on-site Art & Adventure team. In 2019, we opened our second project, The Airport Rooms, an on-site restaurant & cocktail lounge for hotel guests and the community to enjoy.

With an unquenchable interest in the natural history of the region and a goal of providing an economic engine for local employment, TOURISTS WELCOME continues to evolve in and outside of North Adams, with new projects coming soon.

The A+A Coordinator contributes to the guest experience by possessing in-depth knowledge in a variety of any and all of the following: local activities, attractions, entertainment, health & wellness programming, local galleries, museums, brand-aligned businesses, vendors and venues as well as nearby travel opportunities and excursions . This role is responsible for overseeing the Art & Adventure program, including participating in the development of experiences for guests and locals, management of our activity reservation system, and working closely with and overseeing a team of hosts , both in-house and third-party contractors.

Guest Experience

• Sustain a robust Experience Program, cultivating new experiences while also maintaining and auditing offerings that have proven success
• Maintain Standard Operating Procedures (SOPs) for programming, reservations and bookings to ensure quality of service, regulatory compliance, and set standards
• Assist Front Desk and provide concierge-level service to guests including weekly updates.
• Take the lead on Art + Adventure booking platform (WAY) as well as program-related guest communication includingpre-arrival emails and texting (Whistle)
• Research guests and conduct pre-arrival targeted sales communications
• Manage A&A Programs supply and equipment inventory and ordering, and ensure that all equipment is maintained in good, safe working condition
• Develop and execute event programming for hotel guests and locals
• Collaborate with GM and attend weekly scheduled meetings for ideation and check in.

Personal Performance Standards

• Maintain meeting notes
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Create a respectful and safe work environment
• Maintain on-going professional development
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Fill in Front Desk shifts as needed

• College degree preferred. Two years of related experience in hospitality, service industry and/or activities programming.
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of co-workers and guests
• Proficiency in Microsoft Excel, Word and Email
• Ability to understand other computer programs (i.e. PMS and POS)
• The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day
• Extended time utilizing computer systems and screen time are expected in this position.