Energy Assistance Worker - Montgomery County Assistance Office

THE POSITION

Help Pennsylvania citizens stay warm during the winter season! The Office of Income Maintenance is seeking hardworking and detail-oriented people to provide seasonal help to the staff of the Low Income Home Energy Assistance Program (LIHEAP) at the Montgomery County Assistance Office. Apply today and join our team to make a difference in the lives of your fellow citizens of Pennsylvania!

DESCRIPTION OF WORK

In this position, you will be processing initial benefit applications as well as CRISIS applications for LIHEAP. This is a full-time, seasonal position that typically runs for 6 to 8 months during the fall and winter seasons to assist clients in the process of applying for heating assistance. After receiving on-the-job training, you will be performing various duties such as interviewing clients, acting as a liaison with heating vendors, and reviewing applications received to recommend approval or disapproval of benefits consistent with federal and state regulations.

The majority of work is completed through data entry. Work assignments are limited in scope and performed under close supervision of an Income Maintenance Casework Supervisor who reviews work for completeness, accuracy, and adherence to the program regulations. You may perform other related duties as assigned.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

* Seasonal full-time employment

* Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.

* Overtime and travel as needed

* Work

Conditions:

Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.

* Telework:
This position may be eligible to telework full-time based on bargaining unit seniority and organizational demands once all other eligibility criteria are met.. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Norristown.

The ability to telework is subject to change at any time.

* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

* Two years of experience in general office work which included interviewing the public; or

* Any equivalent combination of experience and training.

Other Requirements:

* You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.

* Hiring preference for this vacancy may be given to candidates who live within Montgomery County. If no eligible candidates who live within Montgomery County apply for this position, candidates who reside in other counties may be considered.

* You must be able to perform essential job functions.

Legal Requirements:

* A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

* You must pass a background investigation.

How to Apply:

* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

* Your application must be submitted by the…