Reliability Specialist

About Us

From commercial office space and manufacturing to multi-site retail portfolios, we manage and support over 1 billion square feet of facilities space for the nation's leading organizations. We provide comprehensive facility services ranging from mechanical maintenance and self-performed, site-based operations to energy-efficiency upgrades and supplier-managed interior/exterior maintenance.

Job Summary

We are seeking a detail-oriented and data-driven Reliability Specialist to support operational efficiency and process enhancement. This role plays a critical part in ongoing improvement efforts by applying Lean principles, process analysis, and performance metrics to help reduce waste and streamline operations.

The Reliability Specialist collaborates closely with cross-functional teams to identify performance gaps, support root cause analysis, and assist in implementing targeted improvements that align with business goals. While not responsible for driving enterprise-wide strategy, this position contributes to project execution, data collection, and operational support activities such as time studies, reporting, and metric tracking. It is ideal for a professional who thrives on solving problems, supporting process optimization, and working collaboratively within a performance-focused environment

Essential Duties & Responsibilities

* Process Improvement Support

* Assists project leads in the execution of continuous improvement initiatives by supporting data collection, documenting current-state processes, and applying Lean tools under guidance

* Data Collection & Analysis

* Gathers, compiles, and analyzes data to identify trends and areas for improvement

* Performance Metrics & Reporting

* Maintains and updates performance dashboards and KPI reports to ensure data is accurate, timely, and accessible to account teams and leadership

* Operational Studies & Observations

* Conducts or assists with time studies, equipment utilization reviews, and process observations to inform improvement planning and validate performance changes

* Operational Support for Improvement Activities

* Assists in the coordination and execution of continuous improvement activities by preparing materials, gathering feedback from frontline teams, and supporting the rollout of new processes or tools across operations

* Additional Responsibilities & Operational Support

* Performs any other duties as deemed necessary by the Operations and CI&R leadership

Qualifications

* Bachelor's degree (BS) in Engineering (preferably Reliability, Industrial, or a related discipline) from an accredited college or university; or 2 to 5 years of relevant engineering experience and/or specialized training in reliability or industrial engineering; or an equivalent combination of education and practical engineering experience

* minimum of 2 years of experience in applying the concepts of Continuous Improvement (Lean/Six Sigma).

* CMMS platform experience required, Corrigo experience preferred

* Maintenance program experience is preferred

* Must possess a valid driver's license. Ability to travel to Canada (valid Passport) preferred

* Lean/Six Sigma certification is strongly preferred:
Ability to achieve Green Belt certification within 12 months

* Strong written and verbal command of the English language required

* Advanced proficiency in MS Excel, including macros, Power Query, pivot tables, formula creation, and troubleshooting

* Experienced with CMMS and SharePoint platforms for asset management and document collaboration

* Familiarity with Smart Sheet and the Microsoft Power Suite-including Power BI and Power Automate-is desirable

* Ability to quickly understand and apply technical concepts

* Strong interpersonal, leadership, organizational, and self-management skills

* Proactive and able to work independently, prioritize tasks effectively, and manage multiple deadlines.

* Excellent communication skills, demonstrating respect for coworkers, vendors, and clients

* Customer-focused mindset, committed to meeting internal customer expectations and resolving quality issues.

* Exceptional spelling, grammar, and proofreading abilities

Physical Demands

* While performing the duties of this Job, the employee is regularly required to stand, walk and sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk, hear, taste and smell. The employee must be able to lift and /or move up to 50 pounds. Perform work on a roof level.

Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus, determine full range of colors in work areas, drawings and mapping. Ability to move about commercial properties and construction sites, through tight passageways and corridors. On feet as project task requirements dictate.

* However, most of the time, physical demands are limited to those related to sitting at a desk and using a computer, keyboard, and mouse

Work Environment

* While…