Digital Division Intern

Summary

The Digital Division Inter position is designed to be part of a shared rotation and developmental learning program, involving various support, service, general business, and project tasks that focus on positively impacting the business activities of INSURIConnect and INSURICA Express.

• The Digital Division Intern will participate in a flexible pathway learning program, focusing on developing the skills needed for a potential sales production or service role within the agency
• The Digital Division Intern will participate in job rotations in various departments within the Digital Division, with job duties focusing on account management functions, organizational support, sales functions, and other skills, depending on the needs of the agency; the progression of job duties will be fluid but focused on the achievement of specific departmental goals as agreed upon by employee and departmental supervisor
• Develop a base layer of P&C insurance knowledge, gaining an understanding of the concepts and skills required to communicate effectively
• Develop and maintain a comprehensive training manual for each rotational position, including source documents, to demonstrate acquired knowledge and understanding
• Provide prompt, courteous, knowledgeable service to customers and prospects
• Develop basic knowledge of the various information management systems used in the Digital Division
• Assist each department in processing new and renewal business, as requested, through application assembly, setting up files, assembling proposals, etc., in accordance with Agency standards
• Support each department with special insurance-related projects as needed

This job description is intended to describe the level of work required of the person performing the position. Essential functions are outlined; however, other duties may be assigned, as needs arise, or as required to support the essential functions. Specific performance objectives may be developed each year to measure the performance of the tasks and functions listed in this job description.

• Bachelor’s degree program (completed or in process) preferred
• Previous business or administration experience preferred

• Good PC skills, with a focus on the Microsoft Office suite of products (Word, Excel, PowerPoint, Outlook, Teams, etc.), with a developing understanding of automated agency management systems
• Self-starter, imaginative, analytical, and creative
• Ability to acquire knowledge for, study, and pass the insurance licensing exam, and meet continuing education requirements
• Good analytical and problem-solving skills
• Ability to work within a fast-paced, changing priority environment
• Self-motivated, with the initiative to prioritize and be self-directed
• Regular and punctual attendance is required
• Ability to communicate effectively, both verbally and in writing
• Excellent interpersonal skills, with the ability to interact effectively with both colleagues and managers, across all levels
• Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies, and the Agency
• Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

• Fast-paced, multi-tasking, office environment with periodic high disruption and changing priorities
• Ability to perform approximately 80% sedentary work, exerting up to 10 pounds of force occasionally, and negligible force frequently
• Ability to lift up to 20 pounds occasionally
• Requires operation of a computer workstation, including keyboard and video display
• All requirements may be modified to reasonably accommodate physical or mental impairment