Key Account Manager - Harvey Norman

Electrolux Group is a leading global appliance company that has shaped living for more than 100 years. We reinvent taste, care and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations.

Following an internal promotion, we're thrilled to offer an exciting opportunity for a talented Key Account Manager to join our dynamic sales team! The Key Account Manager is a national role responsible for the management and development of a well performing category within Harvey Norman. You will develop and drive joint business plans to ensure the achievement of set revenue, profit and market share KPIs.

Your business strategies and investment will align with our commercial agenda and include designated Electrolux brands, categories and products.

You will demonstrate an ability to analyse sales and market data to identify opportunity or risk and build business case recommendations which will influence market performance and or retail negotiations.

You will be responsible to effectively communicated the business plan to the field sales team to maximise revenue and profit potential through execution excellence.

You will own the relationship with your key customers including all communication, planning, administration and execution to deliver results within your retail accounts.

Ensure that our customers have clear sales and marketing plans aligned with the EHP corporate direction which delivers growth in strategic categories. You will collaborate and communicate internally with multiple departments within the business to drive the results including marketing, demand flow, category, training as well as the state sales teams to ensure successful execution of your plans down to store level.

Actively seek out critical information that influences the performance of EHP products in stores, understand competitor activity and market dynamics to ensure EHP remains relevant and on course to deliver sales revenue, profit and market share KPI’s.

Internal alignment will be key to your success, and you will create and distribute regular communication via various platforms to the EHP state sales team for successful implementation at store level.

Conduct regular, scheduled business meetings with your customers which will incorporate performance reviews against sales, volume, forecast, marketing investment and promotional objectives.

Administrative tasks including price list management both internal and external, internal price and rebate system management, credit claim reconciliation, management and reconciliation of accruals where required and business cases preparation for investment with your key customers.

Utilise multiple business inputs to proactively identify opportunities, issues and upcoming challenges. i.e. retailer SOH and sell thru data, Power BI, SAP reporting, forecast achievement reports, customer market share data as well as general market information.

You are a highly driven, commercially astute Key Account Manager or a National Account Executive ready for a new role that will challenge and develop you

Your background is within Consumer Electronics, Retail, FMCG or other ‘product’ related company

Well-developed communication skills, both written and verbal

You are customer centric, and have a desire to identify and meet the needs of your customers

Results driven and love to influence for results at all levels

You love to plan and own the process from plan to implementation

Ability to seek, digest and develop insights from data and are comfortable with analytical work

A proven negotiator who can create and maintain strong relationships at a senior level

• Ambitious - You always strive for better, in your work and for your future
• Analytical and Numerate - You can balance commercial considerations without compromising on quality, evaluating the data to inform decision-making and continuous improvement
• Collaborative - You build trust, good working relationships and communicate effectively with your colleagues and across functions
• Expert - You not only know your area of expertise,…