HVAC Commercial Service Field Supervisor

Job Description

Job Description

Position Summary

The Commercial Service Field Supervisor is responsible for overseeing field service technicians, coordinating commercial service operations, and ensuring high-quality service delivery to customers. This role ensures projects are completed safely, efficiently, on time, and within budget while maintaining strong client relationships.

• Supervise and support commercial service technicians in daily field operations
• Schedule and dispatch technicians for service calls and projects
• Monitor job progress to ensure quality, safety, and efficiency standards are met
• Conduct on-site visits to inspect work and provide technical guidance
• Troubleshoot complex service issues and provide resolution support

• Train, mentor, and evaluate field technicians
• Conduct performance reviews and recommend promotions or corrective actions
• Promote a culture of safety, accountability, and continuous improvement
• Assist in hiring and onboarding new technicians

• Serve as the primary point of contact for escalated customer concerns
• Ensure high customer satisfaction and long-term client retention
• Communicate project updates, timelines, and service recommendations
• Support the sales team with technical insights and service estimates

• Enforce company safety policies and OSHA regulations
• Conduct safety meetings and toolbox talks
• Ensure compliance with local, state, and federal regulations
• Maintain accurate service documentation and reporting

• Review and approve timesheets and service reports
• Track labor hours, materials usage, and project costs
• Prepare operational reports for management
• Monitor inventory levels and coordinate equipment needs