Club Service Attendant

Club Service Attendant —
Fitness Ventures, LLC (Crunch Fitness)

Primary responsibility is to perform and oversee the servicing, repair and maintenance operations for all building and equipment related to the club. The position will service all areas of the club to improve janitorial/facility maintenance through servicing, education, and guidance of the janitorial/club staff.

• Facilities Department Standard Operating Procedures
  • Execute club inspections as directed by the Corporate Facilities Department to ensure clubs are maintained per corporate standards, all preventative maintenance measures are performed, and all protocols are in place to ensure a safe work environment.
  • Provide feedback to General Managers (GM) to ensure expectations are clear and any maintenance deficiencies are addressed.
  • Schedule all services/tasks with the GM as requested by AMT.
  • Partner with AMT and New Club Development (NCD) to attend new club walk‑throughs ensuring all areas of facility maintenance/services are understood and addressed in advance of new club opening.
  • Review results of inspections to identify training opportunities, outliers, or any trends requiring follow‑up.
• Assist Club Manager
  • Train new Club Managers on approved Facility Training Programs.
  • Provide and train the Club Manager on daily tasks required to ensure proper management of the Club Service Attendant position.
  • Communicate with the Club Manager on all facility service programs.
  • Ensure that the Open Wrench System is utilized as a management tool.
• General Management
  • Provide general direction and technical expertise to other janitorial and club team members to ensure all basic facilities department responsibilities are addressed.
  • Schedule CSA weekly activities within the allotted time approved by the GM to service club equipment and systems.
  • Partner with AMT to ensure scheduling is approved and communicated to GM and RDO.
  • Host regular meetings and/or training sessions to relay Facilities Dept information and/or provide new or updated training when applicable.
  • Attend weekly conference call with AMT to maintain alignment between corporate updates and expectations and CSA.
• Training and Development
  • Perform hands‑on training for club janitorial partners following the Corporate provided chemical and safety training.
  • Coordinate any vendor‑sponsored training programs.
  • Partner with AMT as needed to address specific training opportunities.
  • Partner with Corporate Facilities Team to ensure all CSAs maintain required training certifications based on club amenities and local requirements.
• Oversee all special projects to ensure scopes of work and vendor quotes are appropriate to address project objective
  • Schedule vendors to support special projects as needed.
  • Ensure vendors are held accountable to execute projects completely.
  • Execute in‑house projects when appropriate.
  • Communicate with GM and AMT to ensure alignment with planned scopes of work and timing.
• Open Wrench and Work Order Management
  • Review and manage work orders in the Open Wrench System.
  • Support AMT by loading, reviewing, and closing work orders.
  • Execute monthly club audit utilizing GO CANVAS.

• Must possess knowledge of janitorial servicing and maintenance.
• Must possess strong interpersonal, motivational, communication, organizational, and training skills.
• Must be a problem solver and be able to provide guidance to club team members.
• Must be organized and able to handle a multi‑task environment.
• Must have a high level of professionalism, honesty, integrity, and an excellent work ethic.
• Diligence and a strong understanding of liability issues, general safety, and personal and/or public injury related to satisfactory completion of the above listed duties is a must.
• Must be able to use CMMS Open Wrench Application as well as web‑based applications and the internet.
• Must be able to use and service hand tools, power tools, and ladders.

• GED or High School.
• Must complete all onboarding training.
• Must complete all Crunch approved training as provided by the assigned Area Maintenance Technician.

• Minimum of 2…